Client Care Specialist

Credit Counselling Society

. Serve as the first point of contact for clients seeking help with their finances .

Posted 10/6/2026full-timeNew Westminster • CanadaJunior💰 CA$45,188 - CA$51,142 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on active listening and empathy to support clients in their financial journey. Capable of managing multiple tasks while maintaining a professional demeanor and attention to detail.

Highest-signal resume keywords

Customer Service ExperienceActive Listening SkillsExcellent Communication SkillsOrganizational AbilitiesFluency in English

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Empathetic MannerInterpersonal SkillsPositive AttitudeSolution-Focused ApproachAbility to Adapt to Change

Industry Keywords

Call Centre ExperienceClient SupportFinancial QuestionsIntake ProcessTeam Collaboration

About the role

Key responsibilities & impact

Serve as the first point of contact for clients seeking help with their finances
Build trust with clients and provide an empathetic, calming presence
Use active listening to identify appropriate resources and support
Determine how best to help clients and ease their concerns
Connect clients with Credit Counsellors or other resources when appropriate
Receive training and support to address clients’ initial financial questions
Reach out to clients who submit online inquiries and complete the intake process
Fulfill administrative tasks supporting clients during their relationship with CCS
Work with clients as an important part of their financial journey
Participate in periodic in-person meetings or events as required

Requirements

What you’ll need

One to two years of customer service experience required
Call centre experience preferred
Availability to work variable shifts, typically between 8:30 am and 8:00 pm Pacific Time
Occasional early morning availability required, such as 5:30 am
Rotating Saturday shifts, averaging one per month
Professional and empathetic manner
Active listening skills
Ability to connect with clients and convey information accurately
Excellent communication and interpersonal skills
Genuine desire to work as part of a team and help people
Positive, can-do attitude and solution-focused approach
Ability to adapt to change and work well under pressure
Strong organizational abilities and attention to detail
Ability to switch between tasks quickly and occasionally manage simultaneous conversations
Fluency in English required
Fluency in French is an asset
Successful candidates must be eligible to work in Canada

Benefits

Comp & perks

35 hour work week
Generous time off provisions
Three weeks vacation to start
3 CCS days to use at your discretion
6 Sick/Personal Days each year
Comprehensive health and wellness benefits package, including Prescription Coverage, Extended Health and Dental Coverage, a Health Spending Account, and a Wellness Spending Account
Long-term savings program with employer matching (up to 5% in the first 5 years of employment, with increases at 5th and 10th anniversaries)
$1,000 annual bonus upon the organization achieving Client Satisfaction goals
Annual salary review process each January, subject to established performance objectives
Educational reimbursements up to $2,500/year
Two-level employee development program and supplemental mentoring relationships
Celebration of personal and organizational milestones
Paid day off when moving or getting married
Gifts for important events like having a child or celebrating a milestone service anniversary
Employee and family assistance program offering counselling support and support resources
Remote work on a hybrid basis
Culture Club chat groups and activities
$800 annual Bilingual Credit for candidates working with both French and English