Client & Creditor Liaison

Credit Counselling Society

. Act as an intermediary between clients participating in a Debt Management Program, their Credit Counsellor, and creditors .

Posted 10/6/2026full-timeNew Westminster • CanadaJuniorMid-Level💰 CA$52,442 - CA$62,088 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational abilities and attention to detail while managing client caseloads in a Debt Management Program. Effectively communicates and advocates for client needs, ensuring successful debt repayment outcomes.

Highest-signal resume keywords

Customer Service ExperienceDebt Management Program KnowledgeNegotiation SkillsFluency In FrenchFinancial Document Processing

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Debt ManagementFinancial Document ReviewClient OnboardingCase ManagementNegotiation

Soft Skills

Active ListeningEmpathetic CommunicationOrganizational AbilitiesAdaptabilityInterpersonal Skills

Industry Keywords

Banking ExperienceFinancial IndustryClient AdvocacyCredit CounselingDebt Repayment

About the role

Key responsibilities & impact

Act as an intermediary between clients participating in a Debt Management Program, their Credit Counsellor, and creditors
Manage a caseload of clients
Assist with the onboarding process at the start of clients’ programs
Support clients throughout their debt repayment journey
Follow up with clients and provide encouragement when challenges arise
Celebrate client achievements, including successful debt repayment completion
Work collaboratively with creditors
Advocate for solutions that meet clients’ needs throughout the Debt Management Program
Secure creditor participation in the Debt Management Program
Review and process relevant financial documents
Work as part of a team supporting clients experiencing financial challenges

Requirements

What you’ll need

Post-secondary education preferred
Two or more years of customer service and administrative experience required
Previous banking/financial industry experience preferred
Availability to work variable 8-hour shifts scheduled during operating hours of 5:30am–6:00pm Pacific / 8:30am–9:00pm Eastern
Ability to adapt to change and work well under pressure
Strong organizational abilities and attention to detail
Professional and empathetic phone manner
Active listening skills
Ability to convey information accurately
Excellent communication and interpersonal skills
Proven ability to negotiate with multiple parties
Fluency in French is an asset
Successful candidates must be eligible to work in Canada

Benefits

Comp & perks

35 hour work week
Generous time off provisions
Predominantly remote work within Canada
Three weeks vacation to start
3 CCS days to use at your discretion
6 Sick/Personal Days each year
Comprehensive health and wellness benefits package
Prescription coverage
Extended Health and Dental Coverage
Health Spending Account
Wellness Spending Account
Long-term savings program with employer matching up to 5% in the first 5 years, with increases upon completion of 5, 10, and 15 years
Educational reimbursements up to $2,500/year
Two-level employee development program
Supplemental mentoring relationships
Paid day off when moving or getting married
Gifts for important events such as having a child or celebrating a milestone service anniversary
Employee and family assistance program with counselling support and other support resources
Culture Club chat groups and activities
Annual salary review process each January, subject to established performance objectives