Credit Counsellor

Credit Counselling Society

. Assess clients’ financial situations, including income, expenses, and debt obligations .

Posted 10/6/2026full-timeNew Westminster • CanadaMid-LevelSenior💰 CA$60,840 - CA$68,848 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in financial assessment and debt management strategies while providing compassionate support to clients. Proficient in communication and organizational skills, with a commitment to achieving client financial stability.

Highest-signal resume keywords

Financial AssessmentDebt Management StrategiesCertified Financial Counsellor Canada (CFC)Fluency in English and FrenchClient Support and Guidance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial Services ExperienceDebt Resolution StrategiesMultitaskingTime ManagementPrioritizing

Soft Skills

Excellent CommunicationInterpersonal SkillsGoal-Oriented MindsetTeam CollaborationCompassionate Guidance

Certifications & Qualifications

Certified Financial Counsellor Canada (CFC)

Industry Keywords

Financial CounsellingSocial ServicesClient SupportDebt Management ProgramVariable Shifts

About the role

Key responsibilities & impact

Assess clients’ financial situations, including income, expenses, and debt obligations
Provide personalized options and strategies for managing and resolving debts
Offer ongoing support through a Debt Management Program where applicable
Help clients pay off debts with interest relief
Answer client questions and follow up to support financial stability
Provide compassionate guidance to clients navigating financial challenges
Complete comprehensive training and pursue the CFC certification within two years
Participate in variable shifts and six Saturday shifts annually
Work remotely, with up to one in-office day per week if located near a CCS office
Attend periodic in-person meetings or events with advance notice
Build team connections through online chat groups and culture-building activities

Requirements

What you’ll need

Post-secondary degree or diploma is an asset but not required
Three to five years of experience in financial services, counselling, social services, or related fields
Excellent communication and interpersonal skills
Genuine desire to help people and collaborate as part of a team
Goal-oriented mindset
Ability to influence and guide others, including addressing concerns and overcoming objections
Strong organizational skills, including multitasking, prioritizing, and time management
Availability to work variable shifts scheduled between 7:30 AM and 8:00 PM local time
Flexibility for early mornings may be required
Six Saturday shifts per year are required
Fluency in both English and French in written and verbal communication is an asset
Successful candidates must complete the Certified Financial Counsellor Canada (CFC) certification within two years of their start date
Must be eligible to work in Canada on a full-time basis

Benefits

Comp & perks

35 hour work week
Generous time off provisions
Three weeks vacation to start
3 CCS days to use at your discretion
6 Sick/Personal Days each year
Comprehensive health and wellness benefits package
Prescription coverage
Extended Health and Dental Coverage
Health Spending Account
Wellness Spending Account
Long-term savings program with employer matching up to 5% in the first 5 years, with increases at 5th and 10th anniversaries
Educational reimbursements up to $2,500/year
Two-level employee development program
Supplemental mentoring relationships
Paid day off when moving or getting married
Gifts for important events such as having a child or celebrating a milestone service anniversary
Employee and family assistance program with counselling support and support resources
Hybrid remote work opportunity
Culture Club chat groups and activities
Periodic in-person meetings or events