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Customer Collections Specialist
CreditorWatch. Conduct outbound collection calls and follow-up communications to recover outstanding invoices .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in accounts receivable and collections, with a strong focus on customer service and relationship management. Capable of effectively handling disputes and escalations while collaborating across teams to enhance service delivery.
Highest-signal resume keywords
Accounts Receivable ExperienceCollections ManagementCustomer Service SkillsVerbal Communication SkillsOrganisational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CollectionsCredit ControlDispute ResolutionNote-TakingAccount Management
Soft Skills
Customer-Centric MindsetCollaborationAttention to DetailProfessionalismDynamic Prioritisation
Industry Keywords
Debtor ManagementPayment CommitmentsBilling IssuesService DeliveryCustomer Insights
About the role
Key responsibilities & impact- Conduct outbound collection calls and follow-up communications to recover outstanding invoices
- Build professional relationships with debtors using a customer-focused, solutions-oriented approach
- Document call outcomes, payment commitments, disputes and account updates in internal systems
- Identify and escalate debtor disputes, billing issues and account queries to customers
- Manage a portfolio of customer accounts and prioritise activities to maximise collection outcomes
- Liaise with customers to provide updates, share insights and ensure a high-quality service experience
- Collaborate with Product, Implementation and Sales teams to improve processes and service delivery
- Provide customer and debtor insights to shape product and service enhancements
- Contribute to the development and growth of the Collect Call Assist service
- Report directly to the Principal Product Manager
Requirements
What you’ll need- Previous experience in accounts receivable, collections, credit control, customer service or a related role
- Strong verbal communication skills and confidence speaking with customers and debtors over the phone
- Excellent written communication and note-taking skills, with strong attention to detail
- Ability to manage difficult conversations professionally and confidently
- Experience handling customer disputes, escalations or complex account queries
- Strong organisational skills and ability to prioritise work effectively in a dynamic environment
- Collaborative approach and willingness to work across multiple teams
- Customer-centric mindset with a focus on delivering positive outcomes
Benefits
Comp & perks- Fitness First Platinum gym membership
- Barista-made coffee, breakfast, snacks, lunches and drinks
- $50 per month toward phone plans
- An additional wellness day off each month
- Monthly in-house massages
- Monthly team-building activities
- Free legal services, including conveyancing, property advice, wills, trusts and powers of attorney assistance
- Rewards and recognition, including probation celebrations, all-staff birthday celebrations and service anniversary celebrations
- Hybrid working conditions