Product Operations Manager

Credo AI

. Own the product metrics operating system across the product organization .

Posted 11/3/2026full-timeRemote • United StatesMid-LevelSenior💰 $160,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product operations and technical program management, with a strong focus on defining metrics, managing release cycles, and utilizing AI tools for automation. Proven ability to build processes in a fast-paced environment while maintaining effective communication with cross-functional teams.

Highest-signal resume keywords

Product Operations ManagementAgile Release Cycle ManagementJira And Confluence ExpertiseB2B SaaS ExperienceAI Tools Utilization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Metric Taxonomy DefinitionRelease Calendar ManagementQA And Release AutomationDashboard CreationProcess BuildingEngineering Capacity CommunicationRisk ManagementData ReportingTicket Intake Process DevelopmentFeature Adoption Metrics

Soft Skills

Calm Under PressureDirect CommunicationCollaborationLeadershipOrganizational Skills

Tools & Technologies

JiraConfluenceAI AgentsDashboardsAutomation Tools

Industry Keywords

B2B SaaSEnterprise CustomersService Level AgreementsComplianceSecurityGRC Software

About the role

Key responsibilities & impact

Own the product metrics operating system across the product organization
Define the metric taxonomy, source-of-truth dashboards, reporting cadence, and accountability model
Partner with product managers to select activation, adoption, retention, quality, and delivery metrics
Run quarterly planning and the 6-week release cadence
Maintain plans, owners, dependencies, and target product metrics
Lead sizing with product teams and communicate engineering capacity and expected product outcomes to leadership
Own the release calendar and run readiness reviews, go/no-go decisions, and post-launch checks
Collect QA, Product, UX, and Engineering sign-offs and hold releases when necessary
Build a ticket intake process and roll tickets into customer themes
Build dashboards for delivery progress, release readiness, service levels, feature adoption, customer feedback themes, and product health
Publish product metrics reviews for leadership, including goals, risks, owners, and follow-up actions
Coordinate release notes with product managers and deliver them to Customer Success and Support
Use AI agents for readiness reports, ticket-theme summaries, metric-anomaly detection, and tool maintenance
Run meetings, update boards, write status reports, build dashboards and automations, and follow up on missing release sign-offs

Requirements

What you’ll need

4+ years in product operations, technical program management, or engineering program management at a software company
Experience running agile release cycles for an engineering team of 10 to 40 people
Expert in Jira and Confluence, with comfort using dashboards and light automation
Technical enough to follow architecture discussions and challenge an estimate
Calm under pressure and direct about risk
Experience building processes from scratch at a startup without making them heavy
B2B SaaS experience with enterprise customers and SLAs preferred
Experience with QA and release automation preferred
Background in compliance, security, or GRC software preferred
Experience using AI tools to automate reporting and operations work preferred
Permanent US work authorization required

Benefits

Comp & perks

Competitive salary and equity
Health, dental, and vision coverage
Ergonomic benefit for equipment costs
Coworking space and in-person meetup costs covered
Unlimited time off
Up to 12 weeks of paid parental leave
401(k) plan for employees (US only)