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Information Security Assistant – Identity Management, Persons with Disabilities
credsystem. Provide user support through official support channels .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in user support, incident management, and IT asset management while adhering to security procedures and maintaining effective communication with users. Capable of performing diagnostics and basic configurations of hardware and software in a timely manner.
Highest-signal resume keywords
User SupportIncident ManagementITSM ToolsBasic Networking ConceptsMicrosoft 365
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident LoggingInitial DiagnosticsBasic ConfigurationHardware KnowledgePeripherals KnowledgeInformation SecurityActive DirectoryMicrosoft Entra IDVideoconferencing Equipment KnowledgeSLA Compliance
Soft Skills
CommunicationProblem-SolvingUser GuidanceDocumentation SupportTicket Tracking
Tools & Technologies
ITSM ToolMicrosoft OfficeExcelPowerPointWindows
Industry Keywords
IT SupportIT Asset ManagementSecurity ProceduresKnowledge BaseRecurring Issues
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Provide user support through official support channels
- Log, classify, and categorize incidents and requests in the ITSM tool
- Perform initial diagnostics of hardware, software, network, and access-related issues
- Execute first-level procedures to resolve incidents
- Guide users on the use of systems, tools, and IT resources
- Reset and unlock credentials in accordance with security procedures and policies
- Install and perform basic configuration of software and equipment
- Support the configuration of laptops, desktops, peripherals, and corporate devices
- Track tickets through resolution, keeping users informed of progress
- Escalate incidents to second-level support teams when necessary
- Meet established SLAs for response and resolution
- Keep ticket records and the procedures performed up to date
- Support the inventory and management of IT assets
- Identify recurring issues and report them to the responsible team
- Support the creation and updating of documentation, procedures, and the knowledge base
- Support activities related to the maintenance of the IT environment
Requirements
What you’ll need- High school diploma
- Knowledge of Microsoft Office, Excel, and PowerPoint
- Knowledge of Windows and Microsoft 365
- Basic networking concepts
- Knowledge of hardware and peripherals
- Knowledge of support and ITSM tools
- Active Directory is a plus
- Microsoft Entra ID is a plus
- Basic knowledge of Information Security
- Knowledge of videoconferencing equipment
Benefits
Comp & perks- Meal and food allowance
- Medical insurance for you and your dependents
- Dental insurance for you and your dependents
- Two free psychologist consultations per month
- Two nutritionist consultations per month, covered by Credsystem
- Gympass
- Wellness program, including weekly massage sessions
- Life insurance
- Variable compensation based on your position and achievement of targets
- Discounts at universities
- Language-school partnership
- Birthday day off
- Payroll-deducted loan
- Transportation allowance, company shuttle, or parking
- Childcare assistance
- Sesc benefits