HR Solutions Specialist

Cree

. Serve as the first point of contact and provide customer service for accessHR customers, including employees, managers, COEs, and HR Business Partners .

Posted 11/4/2026full-timeDurham • North Carolina • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities, effective communication regarding HR policies, and the ability to collaborate with diverse teams. Proficient in case management and experienced in HR shared service environments.

Highest-signal resume keywords

Customer Service SkillsConflict ResolutionHR Shared Service ExperienceProficiency With Microsoft OfficeEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case ManagementHR PoliciesBenefits AdministrationPayroll ProcessingHCM SolutionsDocumentation SkillsTraining DeliverySpecial Projects ManagementWorkday ExperienceServiceNow Experience

Soft Skills

Exceptional People SkillsListening SkillsTeamwork SkillsCoaching AbilitiesNegotiation Abilities

Tools & Technologies

Microsoft OutlookMicrosoft ExcelMicrosoft Word

Industry Keywords

HR Business PartnersEmployee RelationsAccessHRShared Service CenterRetail ExperienceHospitality Experience

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Serve as the first point of contact and provide customer service for accessHR customers, including employees, managers, COEs, and HR Business Partners
Support interactions via telephone, email, other technology, and in-person onsite as needed
Document customer interactions accurately in the case management tool
Escalate complex inquiries for resolution or as instructed by management
Provide accurate information, documentation, and clear communication regarding HR policies, practices, and processes, including benefits, hiring processes, payroll, HCM solutions, and employee-relations intake
Work with peers and management to support service levels and quality goals
Conduct special projects, including training less experienced accessHR associates
Support other accessHR responsibilities and tasks as needed
Solicit input from Business Units and other functions to improve HR processes, policies, procedures, and the employee experience
Participate in teams and projects as requested
Perform additional duties and assignments designated by management

Requirements

What you’ll need

Exceptional people skills, including conflict resolution, coaching, and negotiation abilities
Exceptional listening skills
Ability to collaborate with diverse thinking styles, approaches, experiences, and backgrounds
Ability to occasionally shift work schedules for meetings, trainings, or night-shift events
Solid verbal and written communication and customer service skills
Solid teamwork skills and ability to handle a fast-paced environment
Proficiency with Microsoft Outlook, Excel, and Word
Currently live within a commutable distance of the Durham, NC headquarters
Four-year degree in HR, Business, Psychology, Sociology, or a related field is strongly preferred
Experience with an HR shared service center environment is preferred
Experience with Workday or ServiceNow is a plus
Experience working with the public in a retail or hospitality setting
Not eligible for visa sponsorship by the Company

Benefits

Comp & perks

Childcare assistance
Paid parental leave
Continuing education assistance
Employee Resource Groups
Local outreach opportunities