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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive Salesforce administration capabilities, including configuration, reporting, and user support, while effectively collaborating with business users and technical teams to enhance platform functionality and drive user adoption.
Highest-signal resume keywords
Salesforce AdministrationSalesforce ConfigurationSalesforce ReportingSalesforce AutomationSalesforce Administrator Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Salesforce ExperienceSalesforce DashboardsSalesforce SecuritySalesforce User SupportSalesforce TestingSalesforce TrainingSalesforce TroubleshootingBusiness AnalysisProblem-Solving
Soft Skills
CommunicationCustomer ServiceTraining
Tools & Technologies
Salesforce FlowSalesforce Automation Tools
Certifications & Qualifications
Salesforce Administrator Certification
Industry Keywords
Enterprise Salesforce EnvironmentsSalesforce ProjectsUser Adoption
About the role
Key responsibilities & impact- Administer, support, and continuously improve Cresa’s Salesforce platform
- Serve as a key connection between business users and technical resources
- Provide user support and service
- Perform Salesforce administration, reporting, training, testing, and configuration
- Resolve issues and implement platform enhancements
- Maintain the Salesforce platform and drive user adoption
- Contribute across Salesforce projects as business priorities evolve
- Share knowledge and support teammates
- Ensure successful delivery of Salesforce initiatives and exceptional user support
Requirements
What you’ll need- 3-5 years Salesforce experience
- Hands-on Salesforce administration experience
- Strong understanding of Salesforce configuration, reporting, dashboards, security, and automation
- Experience training and supporting end users and troubleshooting Salesforce issues
- Strong business analysis and problem-solving skills
- Strong communication, training, and customer service skills
- Salesforce Administrator certification preferred
- Experience with Flow and other Salesforce automation tools preferred
- Experience supporting enterprise Salesforce environments preferred
- Experience working with Salesforce developers, consultants, or managed services partners preferred
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions in accordance with the Americans with Disabilities Act
Benefits
Comp & perks- Opportunity to learn, advance, mentor, and be recognized
- Individual and team contributions valued
- Remote work / telecommuting 100% of the time
- Reasonable accommodations for individuals with disabilities