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Customer Relations Manager
Crest Nicholson plc. Build strong relationships with customers and gather honest feedback .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer relationship management and communication skills, with a focus on customer satisfaction and feedback. Capable of guiding clients through the homebuying process while fostering internal and external relationships.
Highest-signal resume keywords
Customer-Facing ExperienceExcellent Communication SkillsAttention to DetailRelationship BuildingDecision-Making Ability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
PoliteProfessionalOpen to ChangeStrives for Continual Improvement
Industry Keywords
Homebuilding IndustryCustomer SatisfactionService IndustryCustomer FeedbackHomebuying Journey
About the role
Key responsibilities & impact- Build strong relationships with customers and gather honest feedback
- Attend development team meetings to stay informed about build progress
- Accompany customers as they get to know their home during construction
- Showcase completed homes and explain benefits such as flexible living and energy efficiency
- Visit customers after they move in to ensure satisfaction
- Help resolve customer concerns
- Guide customers through their homebuying journey as the main face-to-face contact across developments
Requirements
What you’ll need- Experience in a customer-facing role within a service industry
- Polite, professional and an excellent communicator
- Open to a challenge, change and strives for continual improvement
- Knowledge of the homebuilding industry desirable but not essential; training will be provided
- Natural in building and fostering internal and external relationships
- Attention to detail and a passion for excellence
- Ability to work independently and make key decisions
Benefits
Comp & perks- Competitive salaries and bonus schemes
- Car Allowance
- Share save Scheme
- Private pension
- Private healthcare and cash plan options
- 25 days' annual leave
- Retail discounts
- Flexible working requests considered for all roles
- Continuous professional development