Customer Success Engineer

Cribl

. Act as a trusted strategic advisor throughout the customer success lifecycle, from onboarding to expansion .

Posted 9/29/2026full-timeRemote • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success management, focusing on driving value through observability pipelines and data lifecycle management. Proven ability to build strong relationships with stakeholders and collaborate cross-functionally to enhance customer outcomes.

Highest-signal resume keywords

Customer Success ManagementObservability Pipeline ExpertiseData Lifecycle ManagementRelationship ManagementTechnical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer AdvocacyData EnrichmentData RoutingKPI DevelopmentCustomer-Facing Presentations

Soft Skills

Strong CommunicationEmpathy for Customer OutcomesMentoring and Coaching

Tools & Technologies

Cribl ProductsGainSightSplunkElasticDatadogSnowflakeAWSAzureGCP

Industry Keywords

IT OperationsSecurityCustomer Success LifecycleStakeholder Relationships

Tech Stack

Tools & technologies

AWSAzureGoogle Cloud PlatformSplunk

About the role

Key responsibilities & impact

Act as a trusted strategic advisor throughout the customer success lifecycle, from onboarding to expansion
Become the trusted Cribl product expert as customers build observability pipelines
Establish and maintain stakeholder and senior-management relationships
Drive customer success plans and KPIs for largest customers
Communicate with tech-touch customers using the customer success platform and data-driven metrics
Expand usage of existing use cases and identify new use cases, teams, and data sources
Reduce, enrich, and route customer data to drive continued value
Collaborate cross-functionally with sales, marketing, product, experience, and engineering teams as the voice of the customer
Keep customers healthy throughout their customer journey and help them realize value and grow
Inspire, mentor, and coach team members
Occasionally perform duties outside standard working hours across time zones

Requirements

What you’ll need

Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales
Passion for customer success and empathy for customer outcomes and value
Strong communication and relationship management skills
Customer-facing presentation experience in program reviews or similar events
Direct experience with Observability, Logs, Metrics, IT Operations and Security
Deep understanding of managing data pipelines through the entire data lifecycle
Proven ability to drive continuous product value through new use cases involving reducing, reusing, enriching, and routing data
Good technical and problem-solving skills
Experience with Cribl products or administration of data engineering platforms such as Splunk, Elastic, Datadog, or Snowflake preferred
Technical understanding of Customer Success Platforms such as GainSight preferred
Working knowledge of AWS, Azure, or GCP preferred
Living in Sydney preferred

Benefits

Comp & perks

Remote-first work environment
Opportunity to work with a global workforce
Diversity and inclusion culture
Growth and professional development opportunities