Director, Solutions Engineering – Enterprise AMER

Cribl

. Guide a high-visibility team at the forefront of AI and observability transformation .

Posted 10/15/2026full-timeRemote • Canada, United StatesLead💰 CA$210,000 - CA$250,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading technical pre-sales teams, driving sales strategies, and optimizing customer engagement through AI and automation. Proven ability to mentor and develop team members while achieving regional sales targets and enhancing customer satisfaction.

Highest-signal resume keywords

Technical Pre-Sales LeadershipAI Tools and AutomationMulti-Product SellingEnterprise Sales StrategyCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Strategy DevelopmentTechnical Sales Cycle OptimizationConsultative Selling MethodologyPlatform/On-Prem-to-Cloud MigrationTeam Development and MentoringQuota AttainmentEnterprise Deal SupportProduct Portfolio RepresentationProof of Value ConversionCross-Functional Collaboration

Soft Skills

Effective CommunicationCoaching and MentoringProject ManagementPressure ManagementProfessional Attitude

Tools & Technologies

Cribl Product SuiteTelemetry/Data Pipeline PlatformsRemote Conferencing ToolsSales Methodologies (MEDDIC)Automation Tools

Certifications & Qualifications

Bachelor's Degree or Equivalent

Industry Keywords

ObservabilitySecurity (SIEM/SOC)DevOpsCloud InfrastructureCustomer Success

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Guide a high-visibility team at the forefront of AI and observability transformation
Shape Cribl’s go-to-market strategy as the multi-product platform scales
Build and lead a team of Solutions Engineers and SE Managers serving as product introduction, evaluation, and education experts
Design and execute talent strategy for the AMER SE team, including recruiting, enablement, career pathing, and retention
Champion AI and automation adoption across the SE organization
Assess and develop team members’ technical capabilities across the platform and emerging AI/agentic telemetry use cases
Mentor SE Managers and SEs on technical and non-technical pre-sales techniques
Partner with Enterprise sales leadership to achieve regional quota and consumption/ARR expansion targets
Optimize Proof of Value conversion rates, technical sales cycles, and shared sales methodologies such as MEDDIC
Implement land-and-expand, platform/on-prem-to-cloud migration, and consumption-selling plays
Partner with Customer Success on technical handoffs, adoption, net retention, and customer satisfaction
Advise revenue leaders on sales strategy, platform-selling motions, and product obstacles or gaps
Coordinate cross-functional resources including Staff/Principal SEs, Partner SEs, Technical Enablement, and Professional Services
Deliver executive-level presentations, represent Cribl’s product portfolio, and conduct or oversee PoV events and demonstrations
Collaborate with product, engineering, marketing, and channel/FSI partners as the platform expands
Occasionally perform duties outside standard working hours across time zones

Requirements

What you’ll need

Proven ability to communicate effectively in presentations—in person, by phone, and via remote conferencing—with executive-level customers, direct reports, and the Cribl Leadership Team
History of successfully leading a technical pre-sales team or region at a software company driving target attainment against monthly, quarterly, and annual quota and consumption targets
Experience leading SE Managers, including coaching managers through multi-product/platform-selling motions
Experience supporting large, complex, multi-year Enterprise deals, ideally including multi-product bundling and/or on-prem-to-cloud/hybrid migration motions
Ability to teach consultative, land-and-expand selling methodology across a multi-product portfolio
Demonstrated use of AI tools and modern automation to enhance personal and team efficiency
Bachelor's Degree or equivalent AND 5+ years of experience in a customer-facing pre-sales leadership role, OR equivalent combination of education and experience
Ability to travel approximately 30%
Preferred: experience building technical champions and executive relationships within large Enterprise accounts
Preferred: background in Observability, Security (SIEM/SOC), DevOps, or Cloud infrastructure
Preferred: familiarity with Cribl's product suite or a comparable vendor-agnostic telemetry/data pipeline platform
Preferred: ability to manage multiple tasks, projects, and responsibilities simultaneously
Preferred: ability to work under pressure and meet deadlines while maintaining a professional attitude
May be required to occasionally perform duties outside standard working hours across time zones

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
Short-term disability insurance
Life insurance
Paid holidays
Paid time off
Fertility treatment benefit
401(k)
Equity
Incentive compensation (commission) for sales and some sales-adjacent roles
Cribl Corporate Bonus Program for other roles
Remote-first work environment