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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in systems administration, particularly in managing identity providers, AWS environments, and endpoint management for macOS and Windows. Proficient in automating workflows, configuring ITSM platforms like ServiceNow, and ensuring compliance with IT controls.
Highest-signal resume keywords
AWS AdministrationServiceNow AdministrationIdentity Provider ManagementEndpoint ManagementScripting Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
AWSServiceNowIdentity ProviderScripting LanguageREST APIsJSONMDMCloud InfrastructureAutomation WorkflowsIT Controls
Soft Skills
Autonomous WorkProject ManagementOperational Responsibility
Tools & Technologies
JamfIntuneGoogle WorkspaceSlackZoomAtlassianZapierAI ToolsMCP-based Agent FrameworksAzure
Industry Keywords
ITGCSOXChange ManagementAccess ReviewsCloud-First Environment
Tech Stack
Tools & technologiesAWSAzureCloudEC2ITSMJamfMacOSPythonServiceNow
About the role
Key responsibilities & impact- Own administration of the primary identity provider and design joiner/mover/leaver automations
- Administer AWS accounts for corporate IT, VPN, and supporting infrastructure
- Manage secure networking patterns, logging, monitoring, and alerting across IT-owned cloud resources
- Own macOS and Windows endpoint management through MDM, including zero-touch provisioning, patch management, security baselines, and compliance reporting
- Serve as primary ServiceNow administrator for IT and Security, managing the data model, catalog, workflows, SLAs, and integrations
- Support ITGC, SOX/IT controls, access reviews, and change management
- Design and maintain automation workflows across IT systems and SaaS integrations
- Evaluate, configure, and govern AI tools and MCP-based agent frameworks
- Serve as Tier 3 escalation for complex incidents across identity, MDM, ServiceNow, and core platforms
- Participate in the IT on-call rotation
- Contribute to IT metrics, fleet reporting, and knowledge base content
- Partner with Security, Enterprise Applications, People, Finance, and Compliance teams
- Serve as a senior peer and escalation point across the IT and Security organization
Requirements
What you’ll need- 5+ years in corporate IT roles with significant responsibility for systems administration across identity, SaaS, and/or infrastructure in a cloud-first environment
- Proven track record balancing project work and operational/on-call responsibilities
- Hands-on, production experience with AWS, including IAM, VPCs, EC2/ECS or similar, basic networking, and tagging/governance
- Hands-on administration of ServiceNow or a similar enterprise ITSM platform, including workflow configuration, catalog items, change/incident processes, and basic reporting
- Direct, production experience with at least one enterprise identity provider, including SSO, lifecycle management, and access policies
- Demonstrated ownership of macOS and/or Windows endpoint management in a mid-to-large fleet, including baseline configurations, software distribution, and patch management
- Experience with at least one scripting language such as Python, PowerShell, or Bash
- Comfort working with REST APIs and JSON
- Ability to work autonomously in a fast-moving, distributed environment
- Preferred: Experience with Jamf, Intune, Kolide, Google Workspace, Slack, Zoom, Atlassian, Glean, Serval, Zapier, AI tools and agents, MCP-based agent frameworks, Azure, or other major cloud providers
- Occasional duties outside standard working hours may be required
Benefits
Comp & perks- Health insurance
- Dental insurance
- Vision insurance
- Short-term disability insurance
- Life insurance
- Paid holidays
- Paid time off
- Fertility treatment benefit
- 401(k)
- Equity
- Cribl Corporate Bonus Program
