911 Call Diversion Clinician

Crisis Connections

. Provide risk assessment oversight, clinical decision making, and support to 911 Crisis Diversion Specialists through consultation and coaching during live calls .

Posted 10/2/2026part-timeRemote • United StatesMid-LevelSenior💰 $39 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates clinical expertise in crisis intervention, de-escalation, and mental health while providing oversight and support to 911 Crisis Diversion Specialists. Maintains compliance with risk assessment standards and ensures effective service delivery through consultation and coaching.

Highest-signal resume keywords

Mental Health Professional (MHP) StatusCrisis Intervention ExpertiseDe-Escalation SkillsLicensed Mental Health Counselor (LMHC)Documentation in Electronic Health Record

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Crisis InterventionRisk AssessmentClinical Decision MakingMental Health AssessmentDocumentationCoachingReferral CoordinationService Delivery MonitoringTraining and Job ShadowingContinuing Education

Soft Skills

Compassionate CommunicationProfessionalismEmotional SupportTeam LeadershipFeedback Provision

Tools & Technologies

Electronic Health RecordMicrosoft Multi-Factor AuthenticationIT/Software PlatformsHigh-Speed InternetHeadset or Earphones

Certifications & Qualifications

Crisis Intervention CertificationSuicide Prevention CertificationTrauma-Informed Care CertificationWashington Licensure (LICSW/LSWAIC, LMHC/LMHCA, LMFT/LMFTA, etc.)

Industry Keywords

Crisis DiversionBehavioral HealthEmergency ResponseCommunity Resources988 Suicide and Crisis LifelineAIRS Information and Referral StandardsMental IllnessRecovery-Oriented ServicesChildren's Crisis OutreachMobile Crisis Teams

About the role

Key responsibilities & impact

Provide risk assessment oversight, clinical decision making, and support to 911 Crisis Diversion Specialists through consultation and coaching during live calls
Develop crisis intervention plans and coordinate referrals to essential community resources
Monitor service delivery via phone and, in the future, chat/text
Ensure callers receive emotional support and referrals to the appropriate level of care
Directly oversee 911 Crisis Diversion Specialists and provide general oversight and direction to other staff during scheduled shifts
Support staff in assessing risk of harm and mental illness and implementing clinical interventions and community resources
Ensure screening and linkage to Next Day Appointments, Children's Crisis Outreach and Response System, Mobile Crisis Teams, Geriatric Regional Assessment Team, Designated Crisis Responders, and other outreach services
Provide ongoing and immediate feedback to Diversion Specialist and Information and Referral Specialist staff
Ensure policies and procedures are followed by staff answering the line
Identify callers known to the agency who may have case plans on file
Ensure accurate and complete documentation in the assigned electronic health record
Ensure fidelity to 988 Suicide and Crisis Lifeline risk assessment requirements and AIRS information and referral standards
Maintain compassionate, respectful, professional, and recovery-oriented services
Support training and job shadowing for new staff
Maintain professional literature and behavioral health knowledge; complete at least 12 hours of approved training per FTE
Attend assigned staff meetings and perform other duties as assigned

Requirements

What you’ll need

Candidates need to be located in WA, TX, AZ, or OH
Mental Health Professional (MHP) status as defined by Washington Administrative Code (WAC 246-341-0515) and Revised Code of Washington (RCW 71.05 and 71.34)
Must hold one active Washington credential or license: LICSW/LSWAIC, LMHC/LMHCA, LMFT/LMFTA, Psychiatric ARNP, Psychiatrist, Psychologist, Licensed Psychological Associate, Physician Assistant working under a psychiatrist, or Certified/Licensed Agency Affiliated Counselor
Employees must maintain current licensure and fulfill continuing education requirements
Additional certifications in crisis intervention, suicide prevention, or trauma-informed care are strongly encouraged
Clinical expertise in crisis intervention, de-escalation, and mental health
Ability to sit or stand for lengthy periods
Ability to wear a headset or earphones while taking calls and attending meetings
Ability to manage several IT/software platforms simultaneously in a moderately noisy and distracting environment
Ability to work with conversations involving suicide, mental health issues, and crisis situations
Successful background check including Criminal History Report and Reference Check
Successful basic Computer Skills assessment
Smartphone capable of downloading the Microsoft Multi-factor Authentication application
High-speed internet, preferably wired ethernet; no cellular or hotspots
Quiet and confidential designated working area

Benefits

Comp & perks

Annual wage increases
Generous Paid Time Off & 12 Paid Holidays
Excellent medical, dental, and vision coverage including an 100% employer paid option for certain plans and coverage tiers
Discount on ORCA transit pass
Free Parking & Flexible Schedules
Growth opportunities
Self-care tools & weekly check ins with your supervisor
Short-term and long-term disability
Flexible Spending Accounts (FSA)
403B Retirement Plan
Voluntary Benefits