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Clinical Supervisor – All Shifts
Crisis Connections. Supervise, coach, and support crisis line staff and volunteers .
About the role
Key responsibilities & impact- Supervise, coach, and support crisis line staff and volunteers
- Provide clinical guidance and mentorship during real-time crisis situations
- Support daily operations in a 24/7 crisis contact center
- Train staff on best practices, policies, and crisis intervention techniques
- Monitor call and performance trends to ensure quality and consistency
- Partner with internal leaders and external behavioral health providers
- Serve as a trusted clinical resource for staff at all experience levels
- Help ensure 24/7 coverage and clinical excellence
- Collaborate with clinical leaders and community partners across the state
Requirements
What you’ll need- Master’s degree in Counseling, Social Work, Psychology, or a related field
- Qualified as a Mental Health Professional under Washington State standards (active or license-eligible)
- Licensure (or associate licensure) in counseling or social work
- Experience supporting individuals in crisis
- Strong communication, documentation, and computer skills
- Agency Affiliated Counselor (AAC) credential required by the end of the probationary period; applications must be submitted within 30 days of hire
- Preferred: experience with crisis lines, helplines, or phone-based assessments
- Preferred: training or facilitation experience
- Preferred: background in call center or multidisciplinary environments
- Must reside in Washington State, Arizona, Ohio, or Texas
Benefits
Comp & perks- Comprehensive medical, dental, and vision coverage
- Generous paid time off and paid holidays
- Retirement and transit benefits
- Ongoing training and professional development
- Crisis Connections will reimburse the cost of obtaining the Agency Affiliated Counselor (AAC) credential