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Crisis Specialist – Call, Swing/Graveyard Shift
Crisis Connections. Provide empathetic, nonjudgmental crisis intervention via phone .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in crisis intervention and behavioral health assessments, with a strong focus on empathetic communication and collaboration with clinicians. Proficient in documenting interactions and adhering to established protocols while managing multiple software platforms in a fast-paced environment.
Highest-signal resume keywords
Crisis Intervention ExperienceBehavioral Health ExperienceAgency Affiliated Counselor (AAC) CredentialStrong Verbal And Written Communication SkillsKnowledge Of King County And Washington State Public Mental Health System
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Crisis InterventionBehavioral Health AssessmentDocumentation In Electronic Health RecordSafety And Action PlanningMultitasking Across Software PlatformsComputer Skills Assessment
Soft Skills
Empathetic CommunicationAbility To Remain Focused Under StressTeam Collaboration
Tools & Technologies
Microsoft Multi-Factor Authentication (MFA)Electronic Health Record Systems
Certifications & Qualifications
Agency Affiliated Counselor (AAC) Credential
Industry Keywords
Crisis ResponseSuicide PreventionBehavioral HealthContact Center ExperiencePublic Mental Health System
About the role
Key responsibilities & impact- Provide empathetic, nonjudgmental crisis intervention via phone
- Conduct suicide risk and behavioral health assessments
- Support de-escalation
- Collaborate with on-shift clinicians when higher-level intervention is needed
- Develop safety and action plans with individuals in crisis
- Connect callers to appropriate community resources and crisis response partners
- Accurately document interactions in the electronic health record
- Follow established 988 Lifeline protocols and performance standards
- Contribute to team goals for response times, availability, and quality care
Requirements
What you’ll need- High school diploma or GED plus four (4) years of full-time behavioral health experience, or a combination of education and experience: Bachelor’s degree + 1 year Behavioral Health experience, or Associate degree + 2 years Behavioral Health experience
- Strong verbal and written communication skills
- Ability to multitask across multiple software platforms in a fast-paced environment
- Ability to remain focused and grounded during emotionally intense conversations
- Agency Affiliated Counselor (AAC) credential required by the end of the probationary period; applications must be submitted within 30 days of hire
- Crisis intervention or suicide prevention experience
- Behavioral health or contact center experience
- Knowledge of the King County and Washington State public mental health system
- Must reside in Washington, Arizona, Ohio, or Texas
- Reliable high-speed internet with a wired connection; no hotspots or satellite
- Smartphone capable of using Microsoft Multi-Factor Authentication (MFA)
- Quiet, private workspace suitable for confidential conversations
- Ability to sit and use a headset for extended periods
- Brief computer skills assessment required as part of the hiring process
Benefits
Comp & perks- $2.00 per hour shift premium for graveyard shift
- Crisis Connections will reimburse the cost of obtaining the Agency Affiliated Counselor (AAC) credential
- Part-time and full-time schedules available
- Fully remote work
- Union-represented position (OPEIU)
- Accommodations available upon request
- Inclusive workplace welcoming applicants from all backgrounds