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Senior Director, Crisis Services
Crisis Connections. Provide strategic and operational leadership for 988, the Regional Crisis Line, and other crisis contact center services .
Posted 9/15/2026full-timeSeattle • Washington • United StatesSenior💰 $165,000 - $185,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strategic and operational leadership in behavioral health crisis services, with a focus on high-quality, evidence-based interventions and effective stakeholder partnerships. Proven ability to drive organizational change and improve performance metrics in complex crisis contact center operations.
Highest-signal resume keywords
Master's Degree In PsychologyIndependent Clinical LicensureLeadership In Behavioral Health Crisis ServicesExperience With 988 Suicide & Crisis LifelineManagement Of Multi-Program Operations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Crisis Intervention ServicesData AnalysisPerformance MetricsProgram DevelopmentWorkforce PlanningChange ManagementOperational LeadershipEvidence-Based PracticesCrisis System OperationsHigh-Volume Contact Center Management
Soft Skills
CollaborationAccountabilityContinuous ImprovementStakeholder EngagementOrganizational Change Leadership
Certifications & Qualifications
LMHCLMFTLICSW
Industry Keywords
Behavioral HealthCrisis Response SystemCulturally Responsive ServicesHealthcare PartnershipsCommunity Stakeholders
About the role
Key responsibilities & impact- Provide strategic and operational leadership for 988, the Regional Crisis Line, and other crisis contact center services
- Lead and develop program leaders while fostering a culture of accountability, collaboration, and continuous improvement
- Ensure high-quality, evidence-based, culturally responsive crisis intervention services across phone, chat, and text platforms
- Use data and performance metrics to drive service excellence, improve outcomes, and meet contractual goals
- Partner with funders, healthcare organizations, government agencies, and community stakeholders to strengthen the crisis response system
- Guide program growth, innovation, change initiatives, and workforce planning in a complex and evolving behavioral health environment
- Serve as a key representative with funders, system partners, and stakeholders
Requirements
What you’ll need- Master's degree in Psychology, Counseling, Social Work, or a related behavioral health field
- Independent clinical licensure (LMHC, LMFT, LICSW, or equivalent)
- Candidates licensed outside Washington must be eligible for Washington licensure and have licensure pending or in progress at hire
- Seven or more years of progressive leadership experience in behavioral health crisis services
- Five or more years of management experience, including leadership of managers and program leaders
- Significant experience leading complex, high-volume, 24/7 behavioral health crisis contact center operations
- Demonstrated expertise with 988 Suicide & Crisis Lifeline services and crisis system operations
- Strong track record of leading organizational change, improving performance, and managing multi-program operations
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Crisis Connections Website LinkedIn All Job Openings 201 - 500 employees 🤝 Non-profit 🏥 Healthcare 🌍 Social Impact Non-profit
- Healthcare
- Social Impact Crisis Connections is a non-profit organization dedicated to fostering resilience and wellbeing by connecting individuals to accessible and compassionate support. Operating for 50 years in the Seattle-King County area, they provide free, 24/7 crisis intervention services including the King County 988 Crisis Line, WA Recovery Help Line, and Teen Link for youth. Their mission focuses on supporting individuals experiencing emotional distress, mental health crises, and suicide prevention through various resources and community trainings, making a significant impact on the mental health landscape in their region. Senior Director, Crisis Services 🔥 38 minutes ago 🏢🏡 Seattle – Hybrid 💵 $165k - $185k / year ⏰ Full Time 🟠 Senior 👔 Director 👻 Ghost score 0% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Provide strategic and operational leadership for 988, the Regional Crisis Line, and other crisis contact center services
- Lead and develop program leaders while fostering a culture of accountability, collaboration, and continuous improvement
- Ensure high-quality, evidence-based, culturally responsive crisis intervention services across phone, chat, and text platforms
- Use data and performance metrics to drive service excellence, improve outcomes, and meet contractual goals
- Partner with funders, healthcare organizations, government agencies, and community stakeholders to strengthen the crisis response system
- Guide program growth, innovation, change initiatives, and workforce planning in a complex and evolving behavioral health environment
- Serve as a key representative with funders, system partners, and stakeholders 🎯 Requirements
- Master's degree in Psychology, Counseling, Social Work, or a related behavioral health field
- Independent clinical licensure (LMHC, LMFT, LICSW, or equivalent)
- Candidates licensed outside Washington must be eligible for Washington licensure and have licensure pending or in progress at hire
- Seven or more years of progressive leadership experience in behavioral health crisis services
- Five or more years of management experience, including leadership of managers and program leaders
- Significant experience leading complex, high-volume, 24/7 behavioral health crisis contact center operations
- Demonstrated expertise with 988 Suicide & Crisis Lifeline services and crisis system operations
- Strong track record of leading organizational change, improving performance, and managing multi-program operations Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Director, Corporate Development 🕒 5 days ago Expedia Group 10,000+ employees 🏨 Hospitality 📦 Logistics ✈️ Travel Website LinkedIn All Job Openings Senior Director leading M&A, investments, divestitures, and integration for Expedia Group's global travel brands. Partnering with executives and the board across Seattle, New York, or San Francisco. 🏢🏡 Seattle – Hybrid 💵 $269k - $468k / year ⏰ Full Time 🟠 Senior 👔 Director Senior Director – Lifecycle Strategy 🕒 February 12 Rover.com 201 - 500 👥 B2C 🏪 Marketplace 🧘 Wellness Website LinkedIn All Job Openings Senior Director of Global Lifecycle Strategy driving measurable business results at Rover. Leading lifecycle communication investments to enhance pet care marketplace growth with conversions and retention strategies. 🏢🏡 Seattle – Hybrid 💵 $196.7k - $261.6k / year ⏰ Full Time 🟠 Senior 👔 Director View More Director Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Remote jobs Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources About us Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs