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Crisis Connections

Senior HR Generalist

Crisis Connections

. Support the daily operations of the HR department with a focus on HR operational excellence .

Posted 11/10/2026full-timeSeattle • Washington • United StatesSenior💰 $74,000 - $92,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in HR operations, including leave administration, employee relations, and compliance with employment laws. Proficient in managing workplace accommodations and fostering a supportive environment for employees during sensitive situations.

Highest-signal resume keywords
Leave AdministrationEmployee RelationsFMLA ComplianceHRIS ProficiencyLabor Laws Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Leave Of Absence ManagementBenefits AdministrationADA CompliancePerformance Improvement PlansWorkplace InvestigationsData AnalysisWorkers' Compensation ProcessesPolicy ReviewInterpersonal Dispute ResolutionAccident Report Review
Soft Skills
EmpathyCommunication SkillsAttention To DetailConflict ResolutionCollaboration
Tools & Technologies
HRISMicrosoft Office SuiteData Information Systems
Certifications & Qualifications
PHR CertificationSPHR Certification
Industry Keywords
Human ResourcesEmployee EngagementLabor RelationsCollective Bargaining AgreementWashington L&I Compliance

About the role

Key responsibilities & impact
  • Support the daily operations of the HR department with a focus on HR operational excellence
  • Administer end-to-end leave of absence cases, including FMLA, short- and long-term disability, military leave, and state-specific paid leave laws
  • Oversee the outsourced/external administrator of the leave system and process, including return to work
  • Inform and educate staff and managers regarding leave rules, guidelines, and the interplay of FMLA, WAPFML, and sick leave
  • Report leave metrics, including leave durations and benefits costs
  • Review leave transfer requests and collaborate with senior leaders on case-by-case decisions
  • Provide initial intake and support on non-complex employee relations issues
  • Back up the Senior Manager, HR and Employee Experience on complex employee relations issues
  • Support leaders in managing employee relations issues, applying a DEIB lens and ensuring appropriate resolution and escalation
  • Conduct investigations into workplace complaints, including policy violations and harassment claims
  • Support resolution of interpersonal disputes between staff and management
  • Guide managers through corrective actions, warnings, performance improvement plans, and involuntary terminations
  • Manage the EAP and coordinate wellness and resource events for staff
  • Manage the Performance Excellence Program throughout its lifecycle
  • Manage the BEAM program
  • Administer the ADA accommodation process, including compliance, communication, follow-up, and tracking
  • Facilitate conversations with employees and managers to identify workplace needs and determine reasonable accommodations
  • Evaluate documentation, determine eligibility, and coordinate ADA compliance
  • Recommend and secure tools, ergonomic equipment, schedule changes, or modified duties
  • Manage the lifecycle of workplace injury and illness claims
  • Review accident reports, investigate claim validity, and ensure compliance with Washington L&I and other regulations
  • Liaise among injured employees, management, medical providers, and insurance carriers regarding medical care and return-to-work programs
  • Partner with HR and Finance teams to establish workers’ compensation processes in other states

Requirements

What you’ll need
  • Must reside in Washington state
  • Bachelor’s degree OR equivalent years of work experience in Human Resources
  • Minimum of 3+ years of progressive experience in HR, including employee relations and engagement, benefits administration, leaves, and accommodations
  • Exceptional empathy and communication skills to guide employees through sensitive life events and stressful leave situations
  • Proficiency in employment or labor laws, state and federal regulations, and HR best practices
  • Experience with an HRIS or other data information system required
  • Administrative aptitude for technology
  • Understanding of and ability to work in human resources-related systems and data
  • Proficient in Microsoft Office Suite
  • Commitment to accuracy and attention to detail while meeting deadlines
  • PHR or SPHR certification preferred
  • Experience in labor relations with union-represented workforce preferred
  • Knowledge of employment laws and compliance requirements
  • Understanding of and ability to administer various leaves, leave laws, and the Americans with Disabilities Act Amendments Act
  • Knowledge of employment law for non-union roles and understanding of the Collective Bargaining Agreement (CBA) for union roles

Benefits

Comp & perks
  • 100% employer paid Medical, Dental, and Vision Coverage
  • Flexible Spending (FSA)
  • Retirement Plan
  • Generous Paid Time Off
  • Career progression opportunities
  • Reasonable accommodations for qualified individuals with disabilities