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Senior HR Generalist
Crisis Connections. Support the daily operations of the HR department and drive HR operational excellence .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in HR operations, including leave administration, employee relations, and compliance with employment laws. Proficient in managing performance programs and facilitating workplace accommodations while ensuring effective communication and support for employees.
Highest-signal resume keywords
Leave AdministrationEmployee RelationsHRIS ProficiencyEmployment Law KnowledgePerformance Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Leave Of Absence AdministrationBenefits AdministrationWorkers' Compensation ManagementADA Accommodation ProcessData ReportingPerformance Improvement PlansFMLA ComplianceMilitary Leave ManagementState-Specific Leave LawsCollective Bargaining Agreements
Soft Skills
EmpathyCommunication SkillsAttention To DetailProblem-SolvingInterpersonal Skills
Tools & Technologies
Microsoft Office SuiteHRIS
Certifications & Qualifications
Professional In Human Resources (PHR)Senior Professional In Human Resources (SPHR)
Industry Keywords
Human ResourcesEmployee EngagementLabor RelationsUnion-Represented WorkforceHR Best Practices
About the role
Key responsibilities & impact- Support the daily operations of the HR department and drive HR operational excellence
- Administer end-to-end leave of absence cases, including FMLA, short- and long-term disability, military leave, and state-specific paid leave laws
- Oversee outsourced/external administration of the leave system and process, including return to work
- Inform and educate staff and people managers about leave rules, guidelines, and interactions among leave types
- Support reporting of leave metrics, including leave durations and benefits costs
- Review leave transfer requests and collaborate with senior leaders on case-by-case decisions
- Provide initial intake and support for non-complex employee relations issues
- Serve as backup on complex employee relations issues
- Support leaders in managing employee relations issues, investigations, disputes, corrective actions, performance improvement plans, and involuntary terminations
- Manage the EAP and coordinate wellness and resource events
- Manage the Performance Excellence Program throughout its lifecycle
- Manage the BEAM program
- Administer the ADA accommodation process, including documentation evaluation, eligibility determinations, communication, follow-up, and tracking
- Facilitate workplace accommodation discussions and secure tools, ergonomic equipment, schedule changes, or modified duties
- Manage the lifecycle of workers’ compensation claims and coordinate medical care and return-to-work programs
- Liaise with employees, management, medical providers, insurance carriers, HR teams, and Finance teams
Requirements
What you’ll need- Bachelor’s degree OR equivalent years of work experience in Human Resources
- Minimum of 3+ years of progressive experience in HR, including employee relations and engagement, benefits administration, leaves and accommodations
- Exceptional empathy and communication skills to guide employees through sensitive life events and stressful leave situations
- Proficiency in employment or labor laws, state and federal regulations, and HR best practices
- Experience with an HRIS or other data information system required
- Administrative aptitude for technology
- Proficient in Microsoft Office Suite
- Understanding of various leaves, leave laws, and the Americans with Disabilities Act Amendments Act
- Knowledge of employment law for non-union roles and understanding of Collective Bargaining Agreements for union roles
- Commitment to accuracy and attention to detail while meeting deadlines
- Professional in Human Resources (PHR) or Senior Professional in Human Resources (SPHR) certification preferred
- Experience in labor relations with union-represented workforce preferred
Benefits
Comp & perks- 100% employee paid Medical, Dental and Vision Coverage
- Flexible Spending (FSA)
- Retirement Plan
- Generous Paid Time Off
- Career progression opportunities
- Reasonable accommodations for qualified individuals with disabilities