Global Legal Assistant

Crisp Professional Development

. Serve as the first point of contact for prospective clients .

Posted 10/7/2026full-timeRemote • Virginia • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal communication and empathetic client interaction skills while effectively managing scheduling and calendar coordination. Proficient in using VoIP systems and legal management software to support client engagement and operational responsibilities.

Highest-signal resume keywords

Verbal CommunicationClient InteractionScheduling SkillsVoIP Systems ProficiencyEmotional Intelligence

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyProactivityProblem-SolvingPatienceInitiative

Tools & Technologies

ESI VoIPClioClio GrowMicrosoft Office

Industry Keywords

Client SupportAppointment SchedulingDocument ManagementLead QualificationHome-Working Environment

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Serve as the first point of contact for prospective clients
Provide empathetic intake support and warm-transfer calls when appropriate
Answer incoming calls consistently during business hours
Support consultation scheduling, appointment changes, and calendar coordination
Follow up with prospective and existing clients
Assist with mailing, document management, and non-billable attorney support
Use ESI VoIP, Clio, and Clio Grow to manage client interactions
Gradually assume lead qualification and broader operational responsibilities

Requirements

What you’ll need

Excellent verbal communication with a clear, understandable presence on the phone
Proactive and empathetic approach to client interactions
Strong scheduling and dynamic calendar management skills
Comfort with VoIP systems, Clio, Microsoft Office, and adapting to new platforms
Reliable high-speed internet
Dependable home-working environment
Comfort using VoIP/mobile phone systems
High emotional intelligence and patience for sensitive client interactions
Solutions-oriented problem-solving and initiative
Availability during the firm’s U.S. business hours
Openness to occasional overflow coverage
Recruiters do not contact

Benefits

Comp & perks

Remote work opportunity
Generous holiday time
Professional development and career advancement opportunities
Potential incentives for additional coverage
Leadership exposure and guidance from experienced professionals
Small-firm, close-knit, collaborative work environment