IT Help Desk Analyst

Critical Project Services

. Respond to technical inquiries via email, online chat, phone, and in person .

Posted 9/29/2026full-timeQuanah • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical support, troubleshooting, and client communication, with a strong focus on maintaining and implementing IT solutions. Proficient in Microsoft 365 administration and network issue resolution, ensuring optimal system performance and customer satisfaction.

Highest-signal resume keywords

Technical SupportMicrosoft 365 AdministrationTroubleshooting Network IssuesClient DocumentationCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingNetworking ProtocolsMicrosoft Windows Operating SystemsDevice PreparationInventory Management

Soft Skills

Problem-SolvingVerbal CommunicationWritten Communication

Tools & Technologies

ConnectWise ManageConnectWise ControlMicrosoft OfficeERP Systems

Certifications & Qualifications

Network-Related Certification

Industry Keywords

Information TechnologySystems AdministrationManufacturing Processes

Tech Stack

Tools & technologies

Cyber SecurityERP

About the role

Key responsibilities & impact

Respond to technical inquiries via email, online chat, phone, and in person
Provide technical support by researching questions, troubleshooting problems, and maintaining workstations
Help implement and maintain ConnectWise Manage and Control solutions
Work with the Cybersecurity team to maintain and roll out tools
Prepare new devices and reimage existing devices
Maintain updated device inventory in the inventory tracking system
Identify problems, research answers, and guide clients through corrective steps
Write and maintain client documentation
Support development of client training programs
Recommend devices and techniques to accommodate client disabilities
Identify system performance problems and recommend changes
Follow up with customers to ensure satisfactory service

Requirements

What you’ll need

Excellent problem-solving, phone, and customer service skills
Familiarity with Microsoft 365 user/group/email/license administration
Knowledge of basic networking protocols and hardware
Ability to troubleshoot and resolve network issues
Excellent verbal and written communication
Proficiency with Microsoft Windows operating systems
Familiarity with MS Windows, Office, and Microsoft 365
High school diploma, GED, or equivalent
Familiarity with ERP systems is a plus
Familiarity with manufacturing processes is a plus
Prior information technology or systems administration experience preferred
Network-related certification is a plus

Benefits

Comp & perks

Competitive pay with incentive opportunities
Medical, dental, and vision coverage
Life and disability insurance programs
Voluntary benefits options
Generous paid time off
Education assistance and tuition support
Retirement and savings programs