Full-Time Call Center Customer Experience Representative

Cronin Automotive

. Receive incoming calls and determine the nature of callers' business .

Posted 10/13/2026full-timeHarrison • Ohio • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on professional and efficient communication. Proficient in managing incoming and outgoing calls, scheduling appointments, and maintaining accurate customer records.

Highest-signal resume keywords

Customer Service SkillsProfessional CommunicationAppointment SchedulingRecord UpdatingDocument Scanning

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Appointment SchedulingRecord UpdatingDocument Scanning

Soft Skills

Excellent Customer ServiceWinning AttitudeFriendly Communication

Industry Keywords

Dealership Group PhonesCustomer Satisfaction Process

About the role

Key responsibilities & impact

Receive incoming calls and determine the nature of callers' business
Direct callers to their destination or correct department/location
Place outbound calls
Schedule and confirm service appointments via phone call or SMS
Answer dealership group phones
Work cooperatively with remote teams
Update customer records
Communicate with callers and visitors in a professional, friendly, and efficient manner
Scan documents
Participate in the customer satisfaction process

Requirements

What you’ll need

Excellent customer service skills
Winning attitude
Ability to answer dealership group phones and direct customers to the correct department/location
Ability to place outbound calls
Ability to update customer records
Professional, friendly, and efficient communication with callers and visitors
Ability to scan documents
Ability to schedule and confirm service appointments via phone or SMS