IT Service Design, Transition Process Consultant

Cronos Europa

. Coordinate Service Design and Service Transition activities from initial assessment through operational handover .

Posted 10/27/2026full-timeLuxembourg • LuxembourgSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT Service Design, Service Transition, and IT Service Management (ITSM) practices, with a strong focus on operational readiness, risk assessment, and stakeholder coordination. Proficient in documenting processes, managing dependencies, and ensuring compliance with ITIL standards.

Highest-signal resume keywords

IT Service Management (ITSM)ITIL PracticesService Transition PlanningOperational Readiness AssessmentStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service Design Package AssessmentTransition PlanningRisk AssessmentProcess DocumentationQuality Gates DefinitionOperational HandoverAS-IS / TO-BE Process DesignPerformance ValidationChange ManagementConfiguration Management

Soft Skills

Analytical SkillsCommunication SkillsFacilitation SkillsDocumentation SkillsStakeholder Coordination

Tools & Technologies

ITSM ToolsCMDBTask Management SystemsReporting ToolsWorkflow Management

Certifications & Qualifications

ITIL 4 Foundation CertificationAdvanced ITIL Certifications

Industry Keywords

Enterprise InfrastructureVirtualisationDisaster RecoveryHigh AvailabilityService Validation

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Coordinate Service Design and Service Transition activities from initial assessment through operational handover
Review and assess Service Design Packages, including service scope, architectural design, technical and organisational dependencies, environments and release requirements
Evaluate the completeness and operational feasibility of Service Design documentation and identify missing prerequisites, dependencies, ownership and acceptance conditions
Define transition scope, stakeholder maps, RACI matrices and interfaces with relevant ITIL practices
Prepare and maintain transition plans covering prerequisites, milestones, quality gates, risks, mitigation measures, rollback provisions and acceptance criteria
Coordinate stakeholders and resources involved in transition activities and manage cross-team dependencies and escalations
Monitor transition progress and ensure alignment with approved Service Design requirements and Change Management processes
Coordinate operational readiness assessments and verify required deliverables before service acceptance
Ensure the availability of operational and technical documentation covering architecture, installation and maintenance procedures, backup and restore, disaster recovery, high availability, monitoring, capacity, security and configuration management
Coordinate testing and validation evidence required for operational acceptance, including performance-related validation when applicable
Support formal service acceptance, service catalogue updates and handover into Operations
Perform post-transition evaluations, identify outstanding risks and corrective actions, and coordinate lessons learned and transition closure
Document AS-IS and TO-BE processes, workflows, operational interfaces, decision points, escalation paths and RACI matrices
Ensure process documentation and improvements are aligned with ITSM practices and operational responsibilities
Use ITSM tools to maintain traceability of transition activities, decisions, approvals and operational handovers
Provide structured reporting, including transition status, risk logs, action registers and escalation points

Requirements

What you’ll need

Bachelor’s or Master’s degree in IT, Business Management, or a related field
Minimum 7 years of overall IT experience, including at least 3 years in Service Transition, Service Delivery or IT Operations Management
Proven experience transitioning enterprise infrastructure services into operational support across multiple technical teams and suppliers
Strong knowledge of IT Service Design, IT Service Transition and IT Service Management (ITSM) practices
Strong understanding of ITIL practices, including Change Management, Release Management, Service Validation, Configuration Management and Knowledge Management
Experience assessing Service Design Packages (SDP) and identifying operational gaps, risks, dependencies and acceptance conditions
Experience in transition planning, operational readiness, risk and impact assessment, service acceptance and operational handover
Experience designing and documenting AS-IS / TO-BE processes, workflows, RACI matrices and escalation paths
Working knowledge of ITSM tools, including workflows, RFCs, task management, CMDB, traceability and reporting
Good understanding of enterprise infrastructure environments, including networks, virtualisation, storage, backup and restore, monitoring, security, high availability, disaster recovery and application dependencies
Ability to define and monitor quality gates, acceptance criteria, readiness checklists and post-transition evaluation criteria
Strong analytical skills
Ability to facilitate workshops and coordinate dependencies across technical, operational and management stakeholders
Strong communication, documentation and stakeholder management skills
Fluency in English is required
French is a strong asset
ITIL 4 Foundation certification is strongly preferred
Advanced ITIL certifications are considered an asset
Experience in complex, multi-site or large enterprise environments is considered an asset

Benefits

Comp & perks

An attractive salary package
A good work-life balance environment
The assurance of working in cutting-edge technologies in an entrepreneurial spirit
The opportunity to develop your skills thanks to tailor-made training courses according to your needs
A good job in a friendly place