Claim Advocate I

Cross Insurance

. Receive and process incoming personal and commercial lines claims.

Posted 9/29/2026full-timeArmonk • New York • United StatesMid-LevelSenior💰 $55,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in processing personal and commercial lines claims, ensuring accuracy in documentation and communication. Proficient in managing client interactions and maintaining compliance with agency standards while supporting team objectives.

Highest-signal resume keywords

Claims ProcessingCustomer ServiceMicrosoft Office ProficiencyAttention to DetailAdjuster's License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims DocumentationClaims ManagementData EntryInsurance KnowledgeClaim Status Monitoring

Soft Skills

Organizational SkillsTime ManagementVerbal CommunicationWritten CommunicationCustomer-Focused Mindset

Tools & Technologies

Agency Management SystemsCarrier Portals

Certifications & Qualifications

Adjuster's License

Industry Keywords

Personal InsuranceCommercial InsuranceClaims Handling Practices

About the role

Key responsibilities & impact

Receive and process incoming personal and commercial lines claims.
Input claim information accurately into agency management systems and carrier portals.
Document claim activity, communications, and status updates thoroughly and timely.
Contact insurance carriers to report claims and ensure proper claim setup.
Follow up with clients, adjusters, carriers, and third parties to obtain required information and documentation.
Monitor open claims and maintain regular communication to ensure timely resolution.
Assist clients with questions regarding the claims process and claim status updates.
Review claim documentation for completeness and accuracy.
Maintain electronic claim files and records in accordance with agency standards.
Support Claims Advocates and management with administrative and claim-related duties.
Prioritize daily workload to meet deadlines and service expectations.
Collaborate with account managers, producers, and agency staff to provide exceptional client service.
Develop knowledge of personal and commercial insurance coverages and claims handling practices.
Manage auto glass claims ensuring timely response and working with carriers on closure.

Requirements

What you’ll need

Bachelor’s degree in business, Insurance, Communications or a related field.
Strong organizational and time management skills.
Excellent verbal and written communication abilities.
Ability to manage multiple tasks and priorities in a fast-paced environment.
Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
Strong attention to detail and commitment to accuracy.
Customer-focused mindset with a positive and professional demeanor.
Obtain adjuster’s license within the first 90 days.
Prior customer service, administrative, or insurance experience preferred.
Interest in pursuing professional growth and a long-term career in the insurance industry preferred.