Senior Business Analyst – Salesforce

CrossCountry Consulting

. Serve as a trusted partner to clients in the Salesforce practice .

Posted 9/24/2026full-timeRemote • United StatesSenior💰 $110,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Salesforce platform functionalities, including core objects and various clouds, while effectively managing client relationships and facilitating requirements gathering. Proficient in Agile methodologies and capable of mentoring junior team members to enhance project outcomes.

Highest-signal resume keywords

Salesforce Platform ExpertiseClient Management SkillsRequirements Gathering and DocumentationAgile/Scrum MethodologiesMentoring Junior Team Members

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AnalysisUser Story DevelopmentProcess Flow CreationFunctional SpecificationBacklog ManagementAcceptance Criteria DefinitionSystem Integration SupportCritical ThinkingProject ManagementData Analysis

Soft Skills

Strong Communication SkillsOrganizational SkillsPresentation SkillsFacilitation SkillsClient Relationship Management

Tools & Technologies

SalesforceAI ToolsAWS-native ToolsAmazon QAgile Tools

Certifications & Qualifications

Salesforce Certifications

Industry Keywords

ConsultingProfessional ServicesSales CloudService CloudExperience Cloud

Tech Stack

Tools & technologies

AWSCloud

About the role

Key responsibilities & impact

Serve as a trusted partner to clients in the Salesforce practice
Independently lead discovery sessions, workshops, backlog grooming, sprint planning meetings, and stakeholder interviews
Gather, validate, and prioritize business requirements
Build and manage strong client relationships throughout the project lifecycle
Translate business needs into user stories, process flows, and functional specifications
Liaise between developers, Salesforce configurators, and non-technical stakeholders
Support requirements gathering, documentation, QA, and training activities
Analyze business processes and define actionable requirements from discovery through deployment
Maintain and prioritize the product backlog and define acceptance criteria
Support system integrations by identifying business needs and facilitating collaboration
Mentor and guide junior Business Analysts
Develop and deliver process documentation, training materials, and status reports
Evaluate and escalate project issues, risks, and conflicts
Use firm-approved AI tools to improve efficiency, quality, and innovation
Stay informed about emerging AI tools and identify compliant opportunities for client solutions and internal processes

Requirements

What you’ll need

5–8 years of experience in a Salesforce consulting firm or professional services environment, supporting Salesforce implementation projects in a Business Analyst role
Ability to independently drive client-facing meetings with minimal oversight
Strong client management skills
Ability to liaise between developers and non-technical stakeholders
Solid understanding of the Salesforce platform, including core objects, the data model, Sales Cloud, Service Cloud, and/or Experience Cloud
Critical thinking and ability to identify gaps, risks, and considerations
Experience facilitating requirements-gathering sessions and translating business needs into user stories, process flows, and functional documentation
Familiarity with Agile/Scrum methodologies and project management practices
Strong organizational, verbal, presentation/facilitation, and written communication skills
Ability to responsibly explore and adopt firm-approved AI tools, including AWS-native tools such as Amazon Q
Openness to learning emerging technologies, including AI and automation
Willingness to travel for client and team engagements as needed
Bachelor's degree from an accredited university, or equivalent work experience
Experience in a consulting or professional services environment is required
Salesforce certifications are a plus but not required
Prior experience mentoring or leading junior team members is preferred

Benefits

Comp & perks

Medical, dental, and vision coverage
Flexible spending accounts
401(k) with company matching
Generous parental and maternity leave policies
Technology stipends
Wellness reimbursement programs
Support for professional growth and personal well-being
Annual bonus