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CrossCountry Mortgage, LLC

Bilingual Loan Officer Assistant

CrossCountry Mortgage, LLC

. Assist in reviewing mortgage loan applications and documentation .

Posted 10/23/2026full-timeRemote • Florida • United StatesJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in reviewing mortgage loan applications and documentation, managing pipelines for various loan types, and providing exceptional customer service in both English and Spanish. Proficient in coordinating loan closings and tracking outstanding loan-file items to ensure timely processing.

Highest-signal resume keywords
Mortgage Loan ProcessingBilingual CommunicationSalesforce ExperienceCustomer Service SkillsTime Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Mortgage Loan ApplicationsLoan Documentation ReviewPipeline ManagementRate Disclosure PackagesAppraisals and Property Valuations
Soft Skills
Excellent CommunicationPrioritization Skills
Tools & Technologies
Microsoft OfficeSalesforce
Certifications & Qualifications
High School DiplomaGeneral Equivalency Diploma (GED)
Industry Keywords
Conventional LoansFHA LoansVA LoansUSDA Loans203K LoansReverse Mortgages

About the role

Key responsibilities & impact
  • Assist in reviewing mortgage loan applications and documentation
  • Review and deliver mortgage loan disclosure packages to borrowers
  • Create rate disclosure and re-disclosure packages and deliver them to borrowers
  • Review documents and loan files, identify deficiencies, and notify mortgage loan officers and/or processors
  • Clarify or correct information and obtain additional information via phone and email
  • Provide general clerical and phone support to loan officers and processors
  • Support management across various stages and areas of lending and processing
  • Assist in managing pipelines of conventional, FHA, VA, USDA, 203K, and reverse mortgage loans
  • Deliver appraisals and property valuations and retrieve proof of receipt
  • Track outstanding loan-file items and follow up with customers
  • Coordinate timely loan closings with title companies and customers

Requirements

What you’ll need
  • Fluency in Spanish and English
  • High School Diploma, General Equivalency Diploma (GED), or equivalent
  • Minimum of 1 year of mortgage-related experience, including customer contact
  • Previous sales support experience, preferred
  • Salesforce experience, preferred
  • Excellent communication and customer service skills
  • Excellent prioritization and time management skills
  • Proficient with Microsoft Office applications

Benefits

Comp & perks
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k)
  • Company-provided short-term disability
  • Employee assistance program
  • Wellness program
  • Robust benefits package
  • Competitive compensation plan