Business Solutions Manager, MSP – Systems of Record

CrossCountry Mortgage, LLC

. Support RoundPoint Mortgage Servicing LLC .

Posted 11/2/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing technology solutions and operational systems within the mortgage servicing industry, focusing on system performance, compliance, and stakeholder collaboration. Proven ability to lead teams, manage large-scale projects, and drive revenue growth through strategic initiatives.

Highest-signal resume keywords

Technical Leadership ExperienceProject ManagementMortgage Servicing ExpertiseStakeholder Relationship BuildingSystem Compliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System AdministrationData AnalysisPerformance Metrics ReportingVendor ManagementOperational Systems ManagementTechnology Roadmap DevelopmentProject Budget ManagementLoan Servicing SystemsBusiness Solutions DevelopmentTraining Development

Soft Skills

Excellent CommunicationCustomer Service SkillsPrioritization SkillsTime Management SkillsTeam Leadership

Tools & Technologies

Core Loan Servicing PlatformsDefault Management SystemsImaging SystemsCorrespondence SystemsSBX Platforms

Industry Keywords

Mortgage ServicingLending EnvironmentEnterprise ApplicationsCompliance GroupsPerformance SLAs

About the role

Key responsibilities & impact

Support RoundPoint Mortgage Servicing LLC
Create, operate, iterate, and manage key enterprise systems within the mortgage operation
Set the strategic direction and manage technology solutions and key system sourcing, administration, and technical operation
Own and manage the technological aspects of key operational systems of record, including core loan servicing, default, imaging, correspondence, and SBX platforms
Solution, create, maintain, support, test, implement, and operate vendor-provided and internally developed technical systems
Ensure seamless integration between enterprise applications and third-party vendors
Lead the Business Solutions process for operating, securing, and performing day-to-day technical functions of key systems of record
Establish, maintain, and report on system performance SLAs
Lead business solutions initiatives throughout their lifecycle to support revenue growth or expense-saving opportunities
Manage information requests from potential clients, auditors, regulatory agencies, and product providers
Serve as primary liaison between RoundPoint and external partnerships/vendors throughout the system lifecycle
Develop understanding of customer behaviors and support new product offerings
Partner with IT leadership to create technology roadmaps
Develop, implement, and assist with training personnel on product offerings
Collaborate with stakeholders across the organization to evolve the product line
Oversee IT program and project managers and ensure documentation of scope, budget, risks, and business requirements
Prepare executive updates on solutions in process
Act as subject matter expert for systems compliance and partner with compliance groups

Requirements

What you’ll need

Bachelor’s degree in IT, computer science, business, finance, or a related field required
Technical or operational leadership experience in a mortgage servicing or lending environment
Experience managing large-scale projects and service providers
Track record of delivering quantifiable results to the organization
Ability to recruit, build/develop, and lead teams comprising diverse skilled resources in a directly managed environment
Ability to identify, collect, and analyze operations performance data, market research data, and related data to improve performance and provide system change recommendations
Ability to manage projects on time and on budget involving multiple layers of service providers and internal and external stakeholders
Expertise in consensus and relationship building with internal and external stakeholders
Excellent communication and customer service skills
Excellent prioritization and time management skills

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k)
Company-provided short-term disability
Employee assistance program
Wellness program
Competitive compensation plan
Robust benefits package