Director, Compliance

CrossCountry Mortgage, LLC

. Oversee the end-to-end post-closing suspense function, including intake, assignment, aging, prioritization, escalation, and remediation .

Posted 10/7/2026full-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced knowledge of mortgage lending and compliance processes, including risk management, issue validation, and remediation within a mortgage lending environment. Proficient in utilizing enterprise workflow platforms and producing executive-level compliance reporting for leadership.

Highest-signal resume keywords

Mortgage Lending ComplianceRisk ManagementRoot-Cause AnalysisIssue ValidationRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Compliance Issue ManagementCorrective Action PlansPost-Closing DeficienciesData AnalyticsWorkflow Automation

Soft Skills

Exceptional Communication SkillsAdvanced PrioritizationTime Management

Tools & Technologies

EncompassMaventJiraSalesforce

Industry Keywords

Dodd-FrankQM/ATRRESPATILATRIDECOAHMDAGLBAFair LendingUDAAP

About the role

Key responsibilities & impact

Oversee the end-to-end post-closing suspense function, including intake, assignment, aging, prioritization, escalation, and remediation
Conduct in-file reviews and draft responses or rebuttals to Compliance PCQC findings
Establish governance and escalation protocols for aged, overdue, or unresolved post-closing suspense items
Analyze post-closing suspense trends to identify systemic, recurring, or material deficiencies
Build and execute periodic diagnostic testing for suspected emerging risks
Govern the compliance issue lifecycle from identification through closure
Act as the point of contact for widespread or systemic issues and coordinate root-cause analysis, remediation, controls, monitoring, and documentation
Facilitate corrective action, control implementation, and post-implementation validation testing
Drive continuous improvement through technology adoption, workflow automation, and data analytics
Develop and maintain a centralized issue management repository and reporting dashboards
Partner with Regulatory Change Management on regulatory developments and remediation
Evaluate remediation effectiveness through post-closure testing and validation
Produce executive-level compliance reporting for senior and executive leadership
Coordinate issue responses and supporting materials for regulatory examinations, internal audits, investor reviews, and other oversight activities
Fulfill additional responsibilities and special projects as assigned

Requirements

What you’ll need

Bachelor’s degree in a related field or an equivalent combination of education and relevant professional experience
7+ years of experience within a financial institution, preferably a large or complex organization
5+ years of experience in risk management or consumer compliance, specifically related to mortgage originations
Demonstrated proficiency in managing compliance issues, corrective action plans, post-closing deficiencies, root-cause analysis, remediation, and issue validation within a mortgage lending environment
Advanced working knowledge of mortgage lending and compliance processes
Advanced working knowledge of enterprise workflow platforms, including Encompass, Mavent, Jira, and Salesforce, preferred
Comprehensive understanding of mortgage loan operations and associated control frameworks across the origination lifecycle
Advanced knowledge of federal and state mortgage lending regulations, including Dodd-Frank, QM/ATR, RESPA, TILA, TRID, ECOA, HMDA, GLBA, Fair Lending, UDAAP, and SAFE Act
Exceptional written and verbal communication skills
Advanced prioritization and time management skills
Ability to meet critical deadlines

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k)
Company-provided short-term disability
Employee assistance program
Wellness program
Competitive compensation plan
Robust benefits package