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Loss Mitigation Quality Assurance Supervisor
CrossCountry Mortgage, LLC. Ensure loss mitigation loan workout quality for the entire serviced portfolio .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in loss mitigation and underwriting processes, ensuring compliance with government and investor guidelines while leading a team to maintain high-quality standards in loan workouts. Proficient in analyzing borrower financial documents and implementing effective department policies.
Highest-signal resume keywords
Loss Mitigation LeadershipUnderwriting ExperienceKnowledge of PMI, FNMA, FHLMC, FHA, VA, USDA GuidelinesFidelity/MSP/LPS/BITB ExperienceFederal and State Regulations Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
UnderwritingLoan ProcessingQuality AssuranceFinancial Document ReviewNet Present Value ModelingCompliance ManagementPortfolio Quality ImprovementRecord Maintenance
Soft Skills
Excellent CommunicationCustomer Service SkillsPrioritizationTime Management
Tools & Technologies
Microsoft Office
Certifications & Qualifications
Associate’s DegreeBachelor’s Degree Preferred
Industry Keywords
RESPATILAECOAHMDA
About the role
Key responsibilities & impact- Ensure loss mitigation loan workout quality for the entire serviced portfolio
- Manage and lead a team of up to 8 or more Loss Mitigation Quality Assurance Specialists
- Assist the team with underwriting and ensure each loan workout adheres to applicable government agency, insurer, and investor guidelines
- Ensure guidelines are up to date with government agency and insurer guidelines
- Conduct monthly, quarterly, and yearly reviews and calibrations of the managed team
- Improve and implement department processes and policies pertaining to portfolio quality
- Review and validate supporting borrower financial documents and compute applicable financial information
- Review title reports, original loan documents, and valuation information
- Review applicable net present value models for each loan workout file and ensure input quality
- Ensure record maintenance quality of applicable loan workout files
- Meet RoundPoint’s commitment to compliance
Requirements
What you’ll need- Associate’s degree or equivalent combination of education/experience; bachelor’s degree preferred
- 3-5 years’ experience in leadership and management
- 3-5 years’ experience in underwriting loss mitigation or origination of mortgage loans
- Knowledge of PMI, FNMA, FHLMC, FHA, VA, and USDA servicing guidelines
- Knowledge of federal and state regulations, including RESPA, TILA, ECOA, and HMDA requirements
- Knowledge of loan processing, underwriting and/or closing procedures
- Excellent communication and customer service skills
- Excellent prioritization and time management skills
- Proficient with Microsoft Office applications
- Fidelity/MSP/LPS/BITB experience preferred
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- 401K
- Company-provided short-term disability
- Employee assistance program
- Wellness program
- Competitive compensation plan
- Robust benefits package