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Mortgage Insurance Specialist
CrossCountry Mortgage, LLC. Identify and resolve mortgage insurance and escrow exceptions .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in mortgage insurance and escrow administration, ensuring compliance with federal and state regulations while providing exceptional customer service. Proficient in analyzing portfolio data and managing disbursements accurately and timely.
Highest-signal resume keywords
Mortgage Insurance KnowledgeEscrow Administration ExpertiseFidelity LPS ProficiencyData Analysis SkillsExcellent Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Mortgage Servicing DocumentsEscrow Payment DisbursementsPortfolio Data ReportingException ReportingRegulatory Compliance
Soft Skills
Customer Service SkillsPrioritization SkillsTime Management SkillsProblem-Solving Skills
Tools & Technologies
Microsoft Office ApplicationsFidelity LPS
Certifications & Qualifications
Associate’s DegreeBachelor’s Degree Preferred
Industry Keywords
Mortgage InsuranceEscrow AdministrationInvestor RequirementsState RegulationsFederal Regulations
About the role
Key responsibilities & impact- Identify and resolve mortgage insurance and escrow exceptions
- Process disbursements on or before renewal, due, or penalty dates
- Research and resolve mortgage insurance issues
- Maintain payee headers
- Work with vendors to monitor escrow and non-escrow loans
- Prepare exception reports and resolve exception items
- Ensure accuracy and timeliness of mortgage insurance payments
- Perform duties according to company policies, investor requirements, and state and federal regulations
- Provide professional customer service to payees, investors, and borrowers concerning mortgage insurance status
- Identify trends affecting escrow administration efficiency, quality, and accuracy, and recommend action plans
- Communicate with vendors regarding exceptions, issues, and trends
- Identify potential issues and participate in solutions, including recommending and developing policies and procedures
- Assist with special and seasonal projects, including year-end reporting and acquisitions
- Report to the Mortgage Insurance Manager
- Perform other duties as requested by the Escrow Supervisor
Requirements
What you’ll need- Associate’s degree or equivalent combination of education/experience
- Bachelor’s degree preferred
- Knowledge of mortgage servicing documents and processes, particularly those related to escrow administration
- Knowledge of federal and state regulations and investor requirements related to escrow administration
- Ability to create and analyze portfolio data reports for management
- Mortgage servicing application knowledge, preferably with Fidelity LPS
- Knowledge of mortgage insurance payment escrow disbursements
- Excellent communication and customer service skills
- Excellent prioritization and time management skills
- Proficient with Microsoft Office applications
- Ability to work with minimum supervision
- Consistent attendance record to fulfill essential functions
Benefits
Comp & perks- Competitive compensation plan
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Company-provided short-term disability
- Employee assistance program
- Wellness program
- Robust benefits package