Operations Manager

CrossCountry Mortgage, LLC

. Oversee the daily operations of the Business Purpose Lending fulfillment team, including Account Managers and Closers .

Posted 10/26/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing lending operations, including oversight of fulfillment teams, pipeline management, and operational performance metrics. Proficient in enhancing workflows and ensuring compliance with company standards while fostering team development and effective communication across departments.

Highest-signal resume keywords

Lending Operations ManagementLoan Origination Systems (LOS)Business Purpose LendingTeam DevelopmentOperational Performance Metrics

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Pipeline ManagementLoan Fulfillment WorkflowsOperational Efficiency ImprovementPerformance ReviewsFunding Objectives

Soft Skills

Excellent CommunicationOrganizational SkillsLeadership SkillsProblem-Solving SkillsDecision-Making Skills

Tools & Technologies

Microsoft Office SuiteLendingWise

Industry Keywords

Business Purpose LendingBridge LoansFix & Flip LoansBuilder Construction LoansDSCR LoansRental LoansSmall Balance Commercial Loans

About the role

Key responsibilities & impact

Oversee the daily operations of the Business Purpose Lending fulfillment team, including Account Managers and Closers
Monitor pipeline activity and ensure loans progress efficiently through fulfillment
Establish priorities and workflows to meet production and funding objectives
Recruit, train, coach, and develop fulfillment staff
Conduct performance reviews and provide ongoing coaching and employee development
Monitor employee productivity, workload distribution, and operational performance
Maintain knowledge of company policies, procedures, products, and systems
Identify opportunities to improve operational efficiency and customer service
Monitor loan cycle times, funding objectives, and service level standards
Work with borrowers, brokers, title companies, attorneys, and third-party vendors to facilitate loan closings
Manage escalated loan issues and support timely resolution
Coordinate activities between Operations, Sales, Underwriting, Credit, Capital Markets, and Post-Closing
Ensure compliance with company policies, procedures, and operational standards
Assist with operational initiatives, workflow enhancements, and new product offerings
Review operational reports and pipeline metrics to support management decision-making
Attend departmental and company meetings
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's degree and/or equivalent work experience
5+ years of experience in lending operations
3+ years of leadership or management experience
Experience managing processing, fulfillment, closing, or funding functions
Experience utilizing Loan Origination Systems (LOS), preferably LendingWise or similar lending platforms
Experience within Business Purpose Lending, including Bridge, Fix & Flip, Builder Construction, DSCR, Rental, or Small Balance Commercial loan products, preferred
Deep understanding of loan fulfillment workflows, pipeline management, and operational performance metrics
Excellent communication, organizational, leadership, and team development skills
Ability to effectively manage multiple priorities in a high-volume environment
Ability to build effective working relationships across departments and business functions
Excellent problem-solving and decision-making skills
Proficiency in Microsoft Office Suite

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k)
Company-provided short-term disability
Employee assistance program
Wellness program
Robust benefits package
Career development opportunities and employee support