Operations Project Manager

CrossCountry Mortgage, LLC

. Independently manage assigned projects from initiation through implementation .

Posted 11/12/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in managing mortgage operations projects, including origination, processing, underwriting, closing, and funding. Proficient in gathering and documenting business requirements while effectively communicating project status and risks to stakeholders.

Highest-signal resume keywords

Mortgage Operations ManagementProject ManagementBusiness Requirements AnalysisJIRA ProficiencyPMP Certification

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ManagementBusiness Requirements AnalysisMortgage Compliance KnowledgeWorkflow DocumentationData AnalysisFunctional SpecificationsAcceptance Criteria DevelopmentRisk IdentificationChange ManagementSLA Management

Soft Skills

LeadershipCommunicationConflict ResolutionDecision-MakingOrganizational Skills

Tools & Technologies

Microsoft OfficeLucidchartJIRAEncompass LOS

Certifications & Qualifications

PMP Certification

Industry Keywords

Mortgage OperationsOriginationProcessingUnderwritingClosingFundingAgency GuidelinesDisclosure RequirementsComplex Mortgage WorkflowsStakeholder Engagement

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Independently manage assigned projects from initiation through implementation
Own project timelines, deliverables, and outcomes
Serve as the primary point of contact for assigned projects
Lead project meetings, facilitate discussions, establish action items, and hold participants accountable
Identify and escalate project issues, risks, and roadblocks, providing recommended solutions and next steps
Establish project scope, objectives, milestones, and expectations with stakeholders, technology teams, and vendors
Monitor project progress, manage multiple projects, and ensure completion within established SLAs
Gather, analyze, and document detailed business and functional requirements
Translate business needs into Jira stories
Ensure requirements are complete, accurate, and understood before development begins
Apply mortgage industry knowledge to identify workflow impacts, challenge unclear requirements, and recommend solutions
Identify requirement gaps, dependencies, and downstream impacts
Maintain project documentation, including Jira tickets, assignments, decisions, dependencies, and status updates
Coordinate activities across business departments, internal technology teams, external vendors, and UAT
Manage changes to project scope or requirements and communicate impacts
Partner with Training to coordinate SOPs, workflow documentation, and company announcements
Communicate project status, risks, issues, and decisions to stakeholders and leadership
Assist with documentation for audits, reviews, and other business needs
Perform other duties as assigned

Requirements

What you’ll need

5+ years of experience in mortgage operations, including origination, processing, underwriting, closing, and funding
Demonstrated experience independently managing projects, leading stakeholder discussions, and driving successful implementations
Considerable knowledge of mortgage operations, including origination, processing, underwriting, closing, and funding
Working knowledge of agency guidelines, mortgage compliance, and disclosure requirements
Understanding of complex mortgage workflows and downstream impacts
Skill in gathering, analyzing, and documenting business requirements, functional specifications, stories, and acceptance criteria
Analytical and problem-solving skills
Excellent organizational, prioritization, time management, and decision-making skills
Effective leadership, executive presence, communication, conflict resolution, and negotiation skills
Skill in developing and delivering executive-ready presentations, dashboards, project updates, and visualizations
Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
Proficiency in Lucidchart
Encompass LOS experience, preferred
JIRA experience, preferred
PMP certification, preferred

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k)
Company-provided short-term disability
Employee assistance program
Wellness program
Robust benefits package