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Vice President of Claims
CrossCountry Mortgage, LLC. Provide direct leadership and direction to the Claims department .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive leadership in managing Claims operations, with a focus on compliance, process improvement, and team development. Proven ability to cultivate relationships and drive accountability within multi-site and offshore teams.
Highest-signal resume keywords
Leadership ExperienceGSE Claims ManagementGNMA Claims ManagementMSP/Black Knight ProductsProblem Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ManagementProcess ImprovementOperational ReadinessCompliance ImplementationRisk IdentificationEscalation ResolutionPerformance MonitoringQuality AssuranceTimely Claim FilingScalable Process Development
Soft Skills
Excellent CommunicationTeam DevelopmentAccountability CultivationRelationship BuildingSound Management Skills
Industry Keywords
GSE Servicing GuidesGNMA Servicing GuidesMulti-Site ManagementOffshore Team Management
About the role
Key responsibilities & impact- Provide direct leadership and direction to the Claims department
- Build scalable processes ensuring all Claims milestones are met timely with maximum recovery
- Lead a team responsible for timely, accurate claim filing
- Monitor, interpret, and implement changes impacting claims operations for compliance and operational readiness
- Establish and execute strategies to improve process timelines, quality, and performance
- Maintain scalable, efficient, and compliant processes, procedures, and controls
- Develop and maintain relationships with direct reports, internal stakeholders, vendors, and customers
- Cultivate accountability, ownership, and continuous development among team members
- Identify risk, resolve escalations, and implement controls to mitigate future issues
- Perform additional duties assigned by leadership
Requirements
What you’ll need- 7+ years’ experience in leadership
- 7+ years of direct experience managing GSE Claims
- 7+ years of direct experience managing GNMA Claims
- 5+ years’ experience in MSP/Black Knight products
- Proven record of leadership and sound management skills
- Deep understanding of all GNMA and GSE servicing guides
- Strong problem solving
- Excellent communication skills
- Management experience in multi-site/offshore teams preferred
Benefits
Comp & perks- Competitive compensation plan
- Medical insurance
- Dental insurance
- Vision insurance
- 401K
- Company-provided short-term disability
- Employee assistance program
- Wellness program
- Robust benefits package