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Enterprise Renewals Specialist
CrowdStrike. Protect and grow Annual Recurring Revenue (ARR) by supporting the Strategic and Enterprise Field Sales team in securing renewal contracts before expiration .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing Enterprise Renewals and SaaS Subscription processes, with a strong focus on Annual Recurring Revenue growth and effective negotiation strategies. Proficient in utilizing AI technologies and MS Excel to enhance decision-making and streamline workflows.
Highest-signal resume keywords
Enterprise Renewals ManagementSaaS Subscription ProcessAnnual Recurring Revenue (ARR)Salesforce.com ProficiencyContract Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Contract ManagementRenewal Strategy ExecutionPrice Uplift NegotiationRenewal ForecastingFlex ConversionsCustomer License Utilization AnalysisDeal SupportRisk Mitigation StrategiesSubscription Management ExpertiseExpansion Strategy Development
Soft Skills
Exceptional Communication SkillsStrong Business PartnershipAttention to DetailOrganizational SkillsAbility to Work Independently
Tools & Technologies
Salesforce CPQMS ExcelAI Technologies
Industry Keywords
High TechSaaSCybersecurityAnnual Recurring Revenue Business ModelCustomer Success
Tech Stack
Tools & technologiesCyber SecuritySFDC
About the role
Key responsibilities & impact- Protect and grow Annual Recurring Revenue (ARR) by supporting the Strategic and Enterprise Field Sales team in securing renewal contracts before expiration
- Collaborate with the Strategic and Enterprise Field Sales team on renewal strategy and drive commercial Renewal/Flex alignment
- Support execution of an expansion strategy around renewals, including Flex, Reflex, and Upsell
- Drive smooth renewal execution and close processes, including negotiating commercial terms, capturing price uplift, and converting renewals to Flex
- Proactively review, prepare, and present renewal sales offers 90–120 days before contract expiration
- Own contract processes and Flex activations
- Research customer license purchase and utilization and make recommendations on renewal proposals
- Structure renewal scenarios, including Flex conversions, consolidations, and module upgrades
- Serve as a subject matter expert on subscription management and renewals for enterprise customers
- Flag risks early in quarterly renewals and drive accurate renewal forecasts
- Collaborate with Field Sales and Customer Value Architects on at-risk accounts and risk mitigation strategies
- Serve as a trusted resource for sales on the enterprise renewal sales process and sales business policies
Requirements
What you’ll need- Relevant industry experience: High Tech, SaaS, Cybersecurity preferred
- Experience with Annual Recurring Revenue business model
- 5 years of experience in Enterprise Renewals, Deal Support, Contract Management or Customer Success
- Previous experience managing SaaS Subscription renewals process
- Experience and proficiency with MS Excel
- Prior experience using Salesforce.com and/or Salesforce CPQ
- Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements
- Tech savvy and excited to work in a fast-paced environment
- Exceptional communication skills and strong business partnership with sales
- Ability to work independently or in a team environment
- Extreme attention to detail and highly organized
- Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes
Benefits
Comp & perks- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Health insurance
- 401k
- Paid time off
- Eligibility for bonuses
- Equity grants