Intelligence Analyst – West

CrowdStrike

. Drive high levels of customer satisfaction and maintain ownership over multiple customer relationships .

Posted 10/30/2026full-timeRemote • United StatesMid-LevelSenior💰 $70,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in cyber threat intelligence and customer relationship management, effectively communicating complex findings and solutions to diverse audiences. Proficient in utilizing AI technologies to enhance decision-making and streamline workflows in a fast-paced environment.

Highest-signal resume keywords

Cyber Threat IntelligenceAll-Source Threat Intelligence AnalysisAI Technologies UtilizationCustomer Relationship ManagementCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cyber Threat IntelligenceIntelligence Lifecycle FamiliarityDark Web Ecosystem UnderstandingData Communication ConceptsAPI Familiarity

Soft Skills

Customer Service AttitudeAdaptabilityProblem-SolvingIndependenceCuriosity

Tools & Technologies

Falcon Intelligence ReconAI ToolsMachine Learning

Industry Keywords

Intelligence CollectionsThreat Intelligence TerminologyNetworkingEnterprise Security

About the role

Key responsibilities & impact

Drive high levels of customer satisfaction and maintain ownership over multiple customer relationships
Triage and escalate noteworthy findings from Falcon Intelligence Recon to customers
Guide customers through Falcon Intelligence Recon findings and provide subject matter expertise
Serve as a cyber intelligence analytic interface between Falcon Intel Recon customers and the wider CrowdStrike intelligence team
Represent customer needs to Intelligence and Engineering teams
Convey customer feedback, feature requests, and satisfaction information to improve the product
Manage multiple customers' Falcon Intel Recon modules
Work PST hours
Travel minimally to lightly, approximately 5%

Requirements

What you’ll need

Working knowledge of cyber threat intelligence, all-source threat intelligence analysis, or intelligence collections and full familiarity with the intelligence lifecycle
Good written and verbal communication skills in English
Working knowledge of cyber threat intelligence terminology, key concepts, and analysis
Basic understanding of dark and deep web ecosystems, including actors, forums, and leak sites
Adaptability and willingness to learn new technologies
Customer service attitude and willingness to help and problem-solve with customers
Ability to operate independently and with little direction
Ability to present and explain technology to people with less technical knowledge
Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes
Ability to thrive in a fast-paced, high-stress start-up environment and create customer solutions with limited resources
Knowledge of data communication concepts and technologies, specifically email, networking, and enterprise security
Ability to use AI tools and familiarity with application programming interfaces (API) as a delivery method for indicators and intelligence (bonus)
Curiosity about how AI, machine learning, and autonomous agents can enhance darkweb analysis, intelligence analysis, and customer outcomes (bonus)

Benefits

Comp & perks

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Eligibility for bonuses
Equity grants
Health insurance
401k
Paid time off