Security Advisor II, Falcon Complete

CrowdStrike

. Assess customers' Falcon environments and ensure alignment with Falcon Complete standards .

Posted 10/21/2026full-timeRemote • United Kingdom, IrelandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in threat detection, incident response, and security advisory roles, with a strong focus on customer communication and satisfaction. Proficient in utilizing various operating systems and security frameworks to enhance security posture and resolve complex issues.

Highest-signal resume keywords

Threat DetectionIncident ResponseCustomer-Facing CommunicationWindows, Linux, And MAC Operating SystemsISO 27001/2 Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Threat DetectionIncident ResponseMalicious Code DetectionAudit, Logging, And Monitoring ControlsIntrusion DetectionChange ManagementCSIRT OperationSecurity AdvisoryAI Technologies UtilizationCybersecurity Frameworks

Soft Skills

Customer EmpathyAnalytical CapabilitiesCollaboration Across TeamsDesire To Learn

Tools & Technologies

SIEMUEBAMDR/XDRCrowdStrike Products

Industry Keywords

NIST Cyber Security FrameworkCIS Critical SecurityPCI DSSCloud Controls MatrixMITRE ATT&CK

Tech Stack

Tools & technologies

CloudCyber SecurityLinux

About the role

Key responsibilities & impact

Assess customers' Falcon environments and ensure alignment with Falcon Complete standards
Provide Falcon Complete customers with recommendations to improve security
Create and recommend remediation for CrowdStrike product components that may improve security posture
Contact customers directly when misalignment with Falcon Complete standards is identified
Document, update, and resolve customer-related issues according to established procedures and SLAs
Develop and provide customers with service reports and statistics as requested
Partner with internal teams to ensure customer satisfaction
Liaise with the support team to troubleshoot and coordinate resolution of technical issues
Execute daily tasks under leadership direction to support Falcon Complete's mission to stop breaches

Requirements

What you’ll need

Customer empathy and ability to guide customers towards desired outcome
Excellent customer-facing communication skills including verbal and written
Partner with CrowdStrike teams to troubleshoot and resolve customer issues
Adept in Windows, Linux, and MAC operating systems
Experience or demonstrated knowledge of threat detection and incident response
Bachelor's degree in Technology and/or Cybersecurity or relevant experience
Incident Management and CSIRT operation
Change Management
Malicious Code: Detection and Response
Audit, Logging, and Monitoring Controls (SIEM, UEBA, MDR/XDR)
Intrusion Detection and Response
Experience working with complex, sophisticated clients
Strong analytical capabilities and a desire to learn new things
Able to work across multiple teams to resolve customer issues and requests
Demonstrated experience as a security advisor or consultant
Knowledge of ISO 27001/2, NIST Cyber Security Framework, CIS Critical Security, PCI DSS, Cloud Controls Matrix and MITRE ATT&CK
Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes

Benefits

Comp & perks

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe