Security Advisor II, Falcon Complete

CrowdStrike

. Assess customers’ Falcon environments and ensure alignment with Falcon Complete standards .

Posted 10/12/2026full-timeRemote • United StatesMid-LevelSenior💰 $100,000 - $155,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Cybersecurity with a focus on threat detection, incident response, and customer engagement. Proficient in utilizing AI technologies to enhance decision-making and improve security posture while ensuring alignment with industry standards.

Highest-signal resume keywords

Cybersecurity CertificationsThreat Detection and Incident ResponseWindows, Linux, and MAC Operating SystemsKnowledge of ISO 27001/2 and NIST Cyber Security FrameworkCustomer-Facing Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Threat DetectionIncident ResponseMalicious Code DetectionAudit, Logging, and Monitoring ControlsIntrusion DetectionChange ManagementAI Technologies UtilizationCybersecurity Standards KnowledgeService ReportingCustomer Issue Resolution

Soft Skills

Customer EmpathyAnalytical CapabilitiesDesire to LearnCollaboration Across TeamsExcellent Communication Skills

Tools & Technologies

SIEMUEBAMDR/XDRCrowdStrike ProductsFalcon Complete

Certifications & Qualifications

SANS CertificationISC2 Certification

Industry Keywords

CybersecurityCSIRT OperationISO 27001/2NIST Cyber Security FrameworkCIS Critical SecurityPCI DSSCloud Controls MatrixMITRE ATT&CK

Tech Stack

Tools & technologies

CloudCyber SecurityLinux

About the role

Key responsibilities & impact

Assess customers’ Falcon environments and ensure alignment with Falcon Complete standards
Provide Falcon Complete customers with recommendations to improve security
Create and recommend remediation for CrowdStrike product components that may improve security posture
Contact customers directly when misalignment with Falcon Complete standards is identified
Document, update, and resolve customer-related issues according to established procedures and SLAs
Develop and provide customers with service reports and statistics as requested
Partner with internal teams to ensure customer satisfaction
Liaise with support teams to troubleshoot and coordinate resolution of technical issues
Execute daily tasks under leadership direction to support Falcon Complete’s mission to stop breaches

Requirements

What you’ll need

3+ years in Cybersecurity focused role
Customer empathy and ability to guide customers towards desired outcome
Excellent customer-facing communication skills including verbal and written
Adept in Windows, Linux, and MAC operating systems
Experience or demonstrated knowledge of threat detection and incident response
Bachelor's degree in Technology and/or Cybersecurity or relevant experience
Cybersecurity certifications from reputable organizations such as SANS, ISC2 or equivalent
US Citizenship or Green Card Holder
Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes
Knowledge of Incident Management and CSIRT operation
Knowledge of Change Management
Knowledge of Malicious Code: Detection and Response
Knowledge of Audit, Logging, and Monitoring Controls (SIEM, UEBA, MDR/XDR)
Knowledge of Intrusion Detection and Response
Experience working with complex, sophisticated clients
Strong analytical capabilities and a desire to learn new things
Able to work across multiple teams to resolve customer issues and requests
Demonstrated experience as a security advisor or consultant
Knowledge of ISO 27001/2, NIST Cyber Security Framework, CIS Critical Security, PCI DSS, Cloud Controls Matrix and MITRE ATT&CK

Benefits

Comp & perks

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Health insurance
401k
Paid time off
Bonuses
Equity grants