Senior Manager, Business Resilience – Response Operations

CrowdStrike

. Lead CrowdStrike's Business Resilience Response Operations function .

Posted 11/2/2026full-timeRemote • United States, CanadaSenior💰 $130,000 - $205,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in crisis management and incident response, with a strong focus on leading teams and developing effective crisis response frameworks. Proven ability to communicate clearly with executive leadership and manage high-stakes situations in technology and SaaS environments.

Highest-signal resume keywords

Crisis ManagementIncident Command ExperienceTeam LeadershipExecutive CommunicationBusiness Resilience Program Ownership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Crisis Response Framework DevelopmentIncident ManagementBusiness Continuity PlanningAI Technology UtilizationCrisis Management Software PlatformsISO 22301 KnowledgeNIMS / ICS FamiliarityCustomer-Facing Incident CommunicationsPerformance ManagementTraining and Exercise Facilitation

Soft Skills

Stakeholder PersuasionCoachingClear CommunicationProblem-SolvingAdaptability

Tools & Technologies

Collaboration ToolsCrisis Management Software

Certifications & Qualifications

CBCPMBCICEM

Industry Keywords

SaaSTechnology OperationsBusiness ResilienceIncident ManagementCrisis Response

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead CrowdStrike's Business Resilience Response Operations function
Own the enterprise crisis response framework, including standards, plans, playbooks, activation processes, exercises, training, readiness cadences, and after-action improvement
Enable crisis teams to respond across business, technology, cyber, product, security, and customer-impacting events
Take a designated shift in the crisis team on-call rotation
Assume Incident Commander responsibilities during coverage gaps, surges, or escalations
Maintain an always-on posture as accountable program lead
Partner with crisis team leads to align roles, escalation paths, continuity support, customer-impact considerations, and handoffs
Produce SitReps, executive briefings, and after-action reviews
Establish facts from source information and present them clearly for each audience
Design and facilitate exercises and training
Lead after-action reviews and drive corrective actions, lessons learned, and readiness improvements through closure
Support executive leadership during activations and steady-state planning
Build and lead the Response Operations team through hiring, development, and coaching
Build bench depth for response capability and on-call coverage
Partner with Business Continuity, Enterprise Risk Management, Incident Management, Information Security, Product Security, Global Security/GSOC, Communications, and Customer Response

Requirements

What you’ll need

Experience operating in a technology, SaaS, cloud, or security-product environment required
Security SaaS experience strongly preferred
Willingness to take a designated shift in the crisis team on-call rotation, including evenings, weekends, and holidays when on shift
Willingness to stay reachable as the accountable program lead when significant events develop outside the shift
Experience managing incidents from a customer-facing vantage point strongly preferred
Demonstrated experience owning a corporate crisis management, incident management, or business resilience program
Experience serving as or directly supporting an Incident Commander or response lead
Experience building and leading a team, including hiring, performance management, and coaching
Executive-ready writing and briefing experience
Track record persuading senior stakeholders in sensitive, high-stakes situations
12+ years in crisis/incident management, business resilience, or technology operations leadership, including significant time in a SaaS or technology product environment
Bachelor's degree or equivalent practical experience
Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes
Experience with crisis management software platforms and collaboration tools
Knowledge of ISO 22301 and related resilience standards
Familiarity with NIMS / Incident Command System (ICS) in a corporate context
Certifications in business continuity or resilience valued, including CBCP, MBCI, or CEM
Experience developing customer-facing incident communications
Legal entitlement to work in Canada for Canadian-based employment
Successful applicants subject to background checks, including criminal record, credit, and/or reference checks

Benefits

Comp & perks

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Bonuses
Equity grants
Health insurance
401k
Paid time off
Variable/incentive compensation
Benefits package