Senior Product Manager, Falcon Complete

CrowdStrike

. Define and drive the product strategy, roadmap, and delivery for Falcon Complete's internal tooling .

Posted 10/14/2026full-timeRemote • United StatesSenior💰 $125,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product management with a focus on security operations, AI-driven tooling, and workflow automation. Proven ability to translate operational needs into actionable product requirements while collaborating with cross-functional teams to enhance analyst productivity and customer outcomes.

Highest-signal resume keywords

Product Management ExperienceSecurity Operations WorkflowsAI Technologies UtilizationCase Management PlatformsCollaboration with Stakeholders

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product StrategyRoadmap DevelopmentOperational ReportingDetection TriageIncident ResponseWorkflow AutomationAI/ML-Driven TriageTicketing SystemsInternal Tool ManagementAnalyst Productivity Metrics

Soft Skills

Excellent Communication SkillsCollaborationStakeholder Engagement

Industry Keywords

MDRSOCCase Management SystemsSecurity AnalystIncident Responder

About the role

Key responsibilities & impact

Define and drive the product strategy, roadmap, and delivery for Falcon Complete's internal tooling
Lead tooling initiatives covering AI-native investigation and triage, ticketing/case management, and the analyst workbench
Coordinate with the Global Senior Manager, Product Management for Falcon Complete and senior leadership to align with overall product strategy
Partner with Falcon Complete operations leaders and analysts to understand workflows, pain points, and unmet needs
Translate operational needs into clear product requirements
Lead initiatives applying AI and automation to reduce analyst cycles, accelerate investigation and response times, and improve service consistency
Partner with engineering to prioritize, build, and ship features improving detection triage, case workflows, operational reporting, and customer experiences
Define and track metrics for analyst productivity, response time, and customer outcomes
Gather feedback from Falcon Complete operations, support, and internal stakeholders to shape future direction
Collaborate with engineering, data science, operations leadership, analysts, security advisors, and product managers across the platform

Requirements

What you’ll need

5+ years of product management experience
Ideally exposure to security operations, MDR/SOC tooling, case management systems, or other internal/operational platforms
Strong understanding of security operations workflows, detection triage, investigation, and incident response
Experience partnering with internal, operationally-focused stakeholders to define and prioritize a roadmap
Excellent verbal and written communication skills
Ability to translate operational needs into clear product requirements for engineering and leadership
Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency, and drive business outcomes
Track record of planning short- and long-term technology direction collaboratively and gaining consensus and buy-in from key stakeholders
Practitioner experience as a security analyst, incident responder, or in a SOC/MDR environment
Experience building or managing internal tools, case management platforms, or workflow automation products
Familiarity with AI/ML-driven triage, detection, or investigation assistance tooling
Experience with ticketing systems and case management platforms used in security operations
May be required to periodically undergo and pass alcohol and/or drug tests during employment

Benefits

Comp & perks

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Eligibility for bonuses
Equity grants
Health insurance
401k
Paid time off