Senior Technical Account Manager – Falcon Cloud Security

CrowdStrike

. Serve as primary technical contact and augment customer support teams .

Posted 9/24/2026full-timeRemote • United StatesSenior💰 $110,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success and technical account management, with a strong focus on cloud-native services, incident response, and enterprise application technologies. Proven ability to engage with diverse stakeholders and drive timely resolution of complex customer issues.

Highest-signal resume keywords

Customer Success ManagementCloud-Native ServicesIncident ResponseCISSP CertificationTechnical Account Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cloud ArchitectureWorkload Security TechnologiesNetwork AdministrationComputer ForensicsProblem-SolvingOrganizational SkillsAI Technologies UtilizationEnterprise Application TechnologiesTechnical Credibility EstablishmentSuccess Plan Management

Soft Skills

Excellent Customer Service SkillsWritten Communication SkillsVerbal Communication SkillsCoachable AttitudeCollaborative Attitude

Tools & Technologies

CrowdStrike PlatformsKnowledge Base ToolsTechnical Communication ToolsProactive Health Check ToolsCross-Functional Collaboration Tools

Certifications & Qualifications

CISSPITIL Certification

Industry Keywords

SaaS OrganizationCustomer SupportAccount ExpansionRenewal Risk ManagementE-Verify Program

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as primary technical contact and augment customer support teams
Onboard new customers to CrowdStrike platforms
Conduct proactive periodic health checks and product training
Develop and share best practices
Advocate for customers with internal CrowdStrike stakeholders
Engage with customers from SOC front lines to the C-suite
Research technical issues and provide recommendations and action plans
Escalate customer issues to management when appropriate
Maintain overall resolution control for escalated cases and lead cross-functional groups
Leverage internal technical expertise, development engineers, knowledge base, and tools to resolve customer issues
Create knowledge base content
Participate in technical communications to share best practices and learn new technologies and complementary security applications
Identify renewal risk and collaborate with internal teams to ensure successful renewals
Support sales teams in identifying account expansion opportunities
Drive support cases to timely resolution

Requirements

What you’ll need

Bachelor’s Degree or equivalent experience
Experience with cloud-native services, infrastructure, and environments
Knowledge of enterprise application technologies, security and cutting-edge infrastructures
Technical understanding of incident response, computer forensics, network administration and management, cloud architecture, and workload security technologies
Excellent customer service skills and ability to quickly establish technical credibility with customers
Excellent written and verbal communication skills
Ability to manage complex success plans for the largest customers
Proven problem-solving and organizational skills
Coachable and collaborative attitude
Ability to travel up to 25%
Commitment to customer success
Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes
CISSP or ITIL Certification
5+ years of Customer Success/Support/Technical Account Management experience in a SaaS organization
Deep expertise in Cloud and Application Infrastructure
Experience in scaling large organizations
CrowdStrike participates in the E-Verify program

Benefits

Comp & perks

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Health insurance
401k
Paid time off
Bonuses
Equity grants