Senior Technical Account Manager – Public Sector/Gov

CrowdStrike

. Serve as primary technical contact and augment customer support teams .

Posted 10/14/2026full-timeRemote • United StatesSenior💰 $110,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Technical Account Management within SaaS environments, leveraging strong communication and problem-solving skills to enhance customer engagement and satisfaction. Proficient in utilizing AI technologies and enterprise web technologies to drive business outcomes and streamline processes.

Highest-signal resume keywords

Customer Success ManagementTechnical Account ManagementAI Technologies UtilizationWindows Server Operating SystemsPython Scripting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Linux ExpertiseMac ExpertiseRestAPI ExperienceEnterprise Web TechnologiesProblem-Solving Skills

Soft Skills

Excellent Customer Service SkillsExcellent Communication SkillsCollaborative Attitude

Tools & Technologies

CrowdStrike PlatformsKnowledge Base Tools

Certifications & Qualifications

CISSPITIL Certification

Industry Keywords

SaaSCustomer AdvocacyTechnical CredibilityHealth ChecksAccount Expansion

Tech Stack

Tools & technologies

LinuxPython

About the role

Key responsibilities & impact

Serve as primary technical contact and augment customer support teams
Onboard new customers to the CrowdStrike platforms
Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices
Serve as customer advocate with internal CrowdStrike stakeholders
Engage with customers at all levels, from the front lines of the SOC to the C-suite
Research customers’ technical issues and follow up with recommendations and action plans
Escalate customer issues to management when appropriate
Maintain control of overall resolution for escalated cases, leading cross-functional groups as needed
Leverage internal technical expertise, development engineers, knowledge base, and internal tools to provide effective solutions
Create knowledge base content to capture new learning
Participate in technical communications to share best practices and learn about new technologies and complementary security applications
Identify renewal risk and collaborate with internal teams to ensure successful renewal
Support sales teams in identifying account expansion opportunities
Drive support cases to ensure timely resolution

Requirements

What you’ll need

Bachelor’s Degree or equivalent experience
Experience working with Windows Server Operating Systems
Knowledge of enterprise web technologies, security and cutting-edge infrastructures
Excellent customer service skills and ability to quickly establish technical credibility with customers
Excellent communication skills, written and verbal
Proven problem-solving skills
Collaborative attitude
Ability to travel up to 25%
Commitment to customer succes
Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes
This role will require the candidate to periodically undergo and pass additional background and fingerprint check(s) consistent with government customer requirements
Bachelor’s Degree in Computer Science or equivalent
CISSP or ITIL Certification
3+ years of Customer Success/Support/Technical Account Management experience in SaaS organization
Deep expertise in Linux and Mac platforms
Python Scripting and RestAPI experience

Benefits

Comp & perks

Eligibility for bonuses
Equity grants
Health insurance
401k
Paid time off
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities