Technical Support

CrowdStrike

. Take ownership of customer issues, including initial troubleshooting, identification of root cause, issue resolution or escalation .

Posted 11/2/2026full-timeRemote • United StatesMid-LevelSenior💰 $70,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support and technical troubleshooting, with a strong focus on resolving issues in Windows and hybrid environments. Proven ability to enhance customer experience through effective communication, relationship management, and process improvement.

Highest-signal resume keywords

Customer Support ExperienceWindows TroubleshootingAI Technologies UtilizationKernel Level Security SolutionsLinux Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportSystem AdministrationTroubleshootingNetwork Issue DiagnosisProcess ImprovementSecurity Application SupportHybrid Environment SupportWindows Service ManagementMac TroubleshootingAnalytical Abilities

Soft Skills

Relationship ManagementCustomer ServiceCommunication SkillsOrganizational AbilitiesCalm Under Pressure

Tools & Technologies

SplunkAVVPNFirewallProxy

Industry Keywords

Customer ExperienceEscalation ManagementTechnical EnvironmentDocumentationFast-Paced Environment

Tech Stack

Tools & technologies

LinuxSplunk

About the role

Key responsibilities & impact

Take ownership of customer issues, including initial troubleshooting, identification of root cause, issue resolution or escalation
Identify and escalate priority issues that need immediate attention
Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience
Serve as internal and external point of contact on customer escalations
Ensure customer issues are resolved as expediently as possible
Collect information and document bugs with Sr. TSE and/or Engineering for product issues impacting customers
Create process or troubleshooting documentation to support the knowledge base
Develop process improvements and new ways to delight customers

Requirements

What you’ll need

3+ years of customer support, technical support, system administration or related customer facing role
Knowledgeable in the Windows environment, including Windows Service and Workstation, troubleshooting and diagnosing low-level operating systems and network issues
Passion for solving customer issues and advocating for their success in a fast-paced, highly technical environment
Ability to learn new technologies quickly
Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person)
Ability to work independently with little direct supervision and as a part of a team
Outstanding analytical and organizational abilities
Ability to remain calm, composed and articulate when dealing with tough customer situations
Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes
Experience supporting Kernel level security solutions
Experience supporting hybrid environments
Experience supporting security applications such as AV, VPN, Firewall, proxy
Linux troubleshooting experience
Experience with Splunk
Experience with troubleshooting Windows and Mac

Benefits

Comp & perks

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Eligibility for bonuses
Equity grants
Health insurance
401k
Paid time off