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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business process mapping, redesign, and AI-enabled transformation, with a strong ability to facilitate client workshops and engage executive stakeholders. Proven experience in partnering with technical teams to deliver impactful business solutions and drive internal transformation initiatives.
Highest-signal resume keywords
Business Process MappingMicrosoft Dynamics 365Power Platform ImplementationsAI Transformation InitiativesLeadership Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Process RedesignProcess DiagnosisSolution DesignFunctional SpecificationsUser StoriesPerformance MeasuresWorkflow OrchestrationAutomationKnowledge RetrievalDecision Support
Soft Skills
FacilitationCoachingStakeholder EngagementChange ManagementEthical Conduct
Tools & Technologies
Dynamics 365 SalesDynamics 365 Customer ServiceDynamics 365 Field ServiceDynamics 365 Customer InsightsDynamics 365 Project OperationsDynamics 365 FinanceDynamics 365 Supply ChainPower PlatformCopilot StudioProcess Mining
Industry Keywords
ConsultingProfessional ServicesResponsible AIGovernanceComplianceRegulated Industry
About the role
Key responsibilities & impact- Lead discovery sessions with clients to understand business goals, pain points, process breakdowns, data issues, user needs, controls, and operating constraints
- Map end-to-end business processes, including inputs, outputs, roles, systems, decisions, handoffs, exceptions, controls, and performance measures
- Diagnose root causes across people, process, data, and technology before recommending solutions
- Identify opportunities for AI assistance, agentic augmentation, workflow orchestration, automation, knowledge retrieval, decision support, and process improvement
- Partner with technical architects and engineers to translate process opportunities into solution designs, prototypes, functional specifications, user stories, and delivery roadmaps
- Define business value measures for agentic solutions, including time saved, cycle time reduction, first-time-right rate, SLA performance, adoption, override rate, CSAT, cost per transaction, revenue lift, and compliance improvement
- Help clients decide where humans should stay in control, where AI should assist, and where agents can safely orchestrate or automate work
- Support workshops, demos, process redesign sessions, executive presentations, and change management conversations
- Create reusable playbooks, templates, process models, and training materials for Crowe teams
- Coach Crowe consultants on diagnostic, value-led, AI-enabled transformation work
- Help upskill Crowe Consulting teams and support internal transformation from legacy delivery approaches
Requirements
What you’ll need- 6+ years as a Business Analyst, Functional Consultant, or Process Consultant
- Strong business process mapping and redesign experience
- Experience with Microsoft Dynamics 365 and/or Power Platform implementations
- Ability to facilitate client workshops and engage executive stakeholders
- Exposure to AI, automation, or agentic transformation initiatives
- Experience partnering with technical teams to deliver business solutions
- Consulting or professional services background
- Leadership or mentoring experience
- Preferred: Experience with Dynamics 365 Sales, Customer Service, Field Service, Customer Insights, Project Operations, Finance, or Supply Chain
- Preferred: Experience with Power Platform, Copilot Studio, process mining, business process catalogs, customer journey mapping, service design, or operating model transformation
- Preferred: Experience identifying AI use cases, automation candidates, decision support opportunities, or agentic process patterns
- Preferred: Exposure to responsible AI, governance, risk, compliance, controls, or regulated industry environments
- Ethical conduct and integrity at all times
Benefits
Comp & perks- Real flexibility to balance work with life moments
- Well-being support
- Equitable access to opportunities for career growth and leadership
- Career Coach support and consistent career development meetings
- Inclusive culture that values diversity
- Comprehensive benefits package (specific benefits not detailed)