Customer Services Representative

Crown

. Serve as the main point of contact for customers in the assigned region .

Posted 9/15/2026full-timeCheraw • South Carolina • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively managing customer interactions, resolving complaints, and maintaining accurate records. Proficient in Microsoft Office and capable of working independently or as part of a team in a manufacturing environment.

Highest-signal resume keywords

Customer Service ExperienceMicrosoft Office ProficiencyComplaint ResolutionOrganizational SkillsTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryOrder ProcessingInvoice ManagementCustomer Account ProcessingInventory Monitoring

Soft Skills

Excellent Communication SkillsAttention to DetailTime ManagementAdaptabilityInterpersonal Skills

Tools & Technologies

AS400 SystemExcelWord

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Manufacturing EnvironmentCustomer SatisfactionCustomer InteractionComplaint HandlingCustomer Relationship Management

About the role

Key responsibilities & impact

Serve as the main point of contact for customers in the assigned region
Identify and assess customer needs to achieve satisfaction
Build sustainable relationships through open and interactive communication
Provide accurate, valid, and complete information using appropriate methods and tools
Handle complaints and provide solutions or alternatives within the required timeframe
Follow up to ensure complaints are resolved
Maintain records of customer interactions, process customer accounts, and file documents
Resolve customer complaints via phone, email, or mail
Place orders, process refunds, and manage invoices
Research customer late payments
Interact with multiple people to complete tasks
Monitor inventory
Work as part of a team on projects
Enter data into Excel, Word, or the AS400 system
Work closely with the sales team
Perform other duties as assigned
Report directly to the Customer Service Manager

Requirements

What you’ll need

High school diploma/GED or equivalent
1–3 years in a Customer Service role
Experience in a manufacturing environment
Proficiency in Microsoft Office software programs
Excellent verbal and written communication skills
Ability to multi-task, prioritize, and manage time effectively
Attention to detail
Organizational skills
Ability to work professionally and effectively with internal and external customers at various levels
Ability to work independently and in a team environment
Ability to adapt to change and demonstrate urgency in work habits
Ability to sit, stand, walk, use hands, reach with hands and arms, and potentially balance, stoop, kneel, crouch, or crawl
Ability to lift and/or move up to 10 pounds
Close, distance, and color vision, with ability to adjust focus

Benefits

Comp & perks

Opportunity to build a meaningful career
Professional and personal development through training and work experiences
Strong engagement and commitment to employee safety
Inclusive, respectful working environment
Full-time employment