Technical Service Representative, Metal Packaging

Crown

. Support metal packaging customers of Crown North American Food Division in the Northeast United States and Canada .

Posted 10/9/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in food packaging processes and customer technical support, with a strong focus on problem-solving and project management. Proficient in collaborating with cross-functional teams to enhance product quality and customer satisfaction.

Highest-signal resume keywords

BA/BS Degree In Food SciencePackaging Manufacturing ExperienceCustomer Technical InterfaceDouble Seaming TechnologySix Sigma Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Food Packaging ProcessesTroubleshootingField TestingQualification TrialsProject Management

Soft Skills

Effective CommunicationTeam CollaborationSelf-MotivationTime ManagementDetail Orientation

Tools & Technologies

WordOutlookExcel

Certifications & Qualifications

Six Sigma Certification

Industry Keywords

Food ManufacturingCanning EquipmentQuality AssuranceTechnical SupportCustomer Liaison

About the role

Key responsibilities & impact

Support metal packaging customers of Crown North American Food Division in the Northeast United States and Canada
Travel primarily to customer facilities to troubleshoot processes, investigate product quality issues, and conduct trials in food manufacturing environments
Serve as the primary technical contact for customers
Act as liaison among customers, Crown Sales, R&D, Engineering, Quality, and Manufacturing
Provide problem-solving leadership on technical and quality matters relating to food cans and end performance
Manage the overall technical interface between the Food Division and customers
Support customers in technical aspects of current packages and new package development
Develop and manage technical meetings with the company and customers to discuss ideas, issues, and solutions
Interact directly with customers and internal manufacturing operations
Partner with Sales, R&D, Engineering, and Manufacturing to develop strategies and action plans for current and potential new customers
Perform extensive travel of up to 80% to service customer needs

Requirements

What you’ll need

BA/BS degree in Food Science, Engineering, Packaging or a related discipline
2+ years in a packaging manufacturing environment, food production or a similar industry
Experience interfacing with customers in a technical capacity: field testing, qualification trials, claims management, etc.
Experience with double seaming technology, various food canning equipment, and troubleshooting associated problems is highly preferred but not required
Effective verbal and written communication skills
Ability to interact with customers and employees at all levels of the organization
Demonstrated ability to effectively manage multiple projects to completion
Self-motivated and eager to take initiative
Ability to work effectively in a team setting and as an individual
Well organized and detail oriented with good time management skills
Strong PC skills, especially using Word, Outlook, and Excel
Committed to ongoing personal development and career growth
Knowledge and/or certification in Six Sigma is a bonus
Ability to travel extensively, up to 80%
Ability to perform physical duties including sitting, standing, walking, reaching, and potentially balancing, stooping, kneeling, crouching, or crawling
Ability to lift and/or move up to 30 lbs.
Required vision abilities include close, distance, and color vision, and ability to adjust focus
Ability to work in plant and office environments, with exposure to moving mechanical parts, vehicular traffic, varying temperatures, and frequently loud noise

Benefits

Comp & perks

Strong engagement and commitment to the safety of our employees
The opportunity to build a meaningful career
Professional and personal development through training and work experiences