Travel Customer Support Representative

Cruise Planners Travel Agency

. Provide support for Cruise Planners' proprietary software and general software issues .

Posted 10/15/2026full-timeCoral Springs • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for proprietary and third-party software, with strong communication and problem-solving skills to assist agents effectively. Proficient in training and improving processes to enhance user experience in the travel industry.

Highest-signal resume keywords

Technical SupportCustomer ServiceMicrosoft Office SuiteRemote Software SupportTravel Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportRemote Software SupportDesktop SupportMicrosoft Office SuiteWordExcelPowerPointAndroid SupportIOS SupportSocial Media Knowledge

Soft Skills

Excellent CommunicationProblem-SolvingCustomer ServiceMultitaskingWell Organized

Tools & Technologies

Call TrackerOutlookApple MailFacebookTwitter

Industry Keywords

Travel Industry ExperienceBilingual AbilityMarketing KnowledgeVendor SupportPromotional Offers

Tech Stack

Tools & technologies

AndroidiOS

About the role

Key responsibilities & impact

Provide support for Cruise Planners' proprietary software and general software issues
Respond to agent calls, emails, and tickets and take necessary action to resolve them
Troubleshoot technical problems or obtain assistance from designated team members
Identify common user challenges and proactively improve products and processes
Provide training on CP tools, vendor products, and marketing initiatives
Answer incoming calls and ticket inquiries sent to the Care Team
Explain new business initiatives, promotional offers, Group Advantage Pricing, and other information that helps agents grow their businesses
Assist agents with vendor-specific questions, marketing plans, Full Sails, CP Pod, and magazine orders
Support agents with technical issues and respond as quickly as possible
Troubleshoot escalated inquiries and resolve tickets
Provide proprietary, general software, and third-party product support
Relay estimated resolution timeframes to agents
Enter notes in Call Tracker to maintain ticket status visibility
Recognize common technical and support issues and collaborate with the Care Team Manager on resolutions
Communicate with third-party vendors to resolve issues such as eConnect pricing, itineraries, and client reservations
Suggest or create how-to guides and video tutorials for agents or CP Genie
Attend Bootcamp, Star U, or other offsite events as needed
Perform other related duties as needed

Requirements

What you’ll need

Candidates must be authorized to work for any employer in the United States
Cruise Planners is unable to sponsor or take over sponsorship of an employment visa
High school diploma or GED equivalent
3 years of relevant experience
Excellent verbal and written communication, customer service, problem-solving, marketing knowledge, and listening skills
Ability to multitask
Well organized
Knowledge of social media and email programs, including Facebook, Twitter, and Outlook
Android and iOS support
Remote software support
Desktop support
Microsoft Office Suite and remote software support
Outlook and Apple Mail email clients
Knowledge of Word, Excel, and PowerPoint
Travel industry experience preferred
Bilingual ability preferred

Benefits

Comp & perks

Hands-on training with industry executives
Professional development opportunities
Attendance at Bootcamp, Star U, or other offsite events as needed
Hybrid work arrangement: remote Mondays and Fridays, onsite Tuesdays, Wednesdays, and Thursdays
Equal employment opportunity protections