Director, Claims Program Management, Property & Casualty

Crum & Forster

. Set and execute the P&C claims program strategy, operating model, service standards, and annual priorities .

Posted 10/1/2026full-timeRemote • New Jersey • United StatesLead💰 $91,000 - $171,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in P&C claims program strategy, operational governance, and compliance, with a strong focus on managing complex claims and leading high-performing teams. Proficient in utilizing data-driven insights and technology to enhance operational efficiency and customer communication.

Highest-signal resume keywords

P&C Claims Program StrategyPeople LeadershipComplex Claims ManagementClaims Data AnalysisInsurance Designations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

P&C Claims ExperienceCommercial General LiabilityLitigation ManagementAudit ProgramsRegulatory ComplianceFinancial MetricsOperational AssessmentsData MappingControl TestingCatastrophe Preparedness

Soft Skills

CoachingEmpathetic CommunicationAdaptabilityTeam BuildingCollaboration

Tools & Technologies

Claims PlatformsBusiness Intelligence ToolsMicrosoft OfficeDashboardsTechnology-Enabled Process Improvement

Certifications & Qualifications

CPCUAICSCLAARM

Industry Keywords

TPAMGAMGUCommercial AutoProperty ClaimsExcess CasualtyOccupational AccidentUnfair Claims PracticesData PrivacyMarket Conduct

About the role

Key responsibilities & impact

Set and execute the P&C claims program strategy, operating model, service standards, and annual priorities
Build, coach, and retain a high-performing team of program managers and specialists
Own financial, operational, customer, quality, compliance, and talent outcomes across the assigned portfolio
Establish governance frameworks for TPAs, MGAs/MGUs, independent adjusters, and other partners
Lead operational assessments, implementation readiness, data mapping, staffing validation, control testing, catastrophe preparedness, and go-live governance
Conduct annual or bi-annual audits of TPAs and MGAs/MGUs
Provide direction on complex, high-severity, coverage-sensitive, extra-contractual, catastrophe, litigated, and potentially systemic claims
Partner with Legal on counsel guidelines, litigation strategy, legal spending, panel performance, alternative dispute resolution, and vendor outcomes
Ensure adherence to unfair claims practices laws, licensing, data privacy, market conduct, sanctions, record retention, and internal controls
Maintain a risk-based audit program covering coverage, investigation, reserving, payments, communications, litigation, subrogation, salvage, and compliance
Develop dashboards and portfolio reviews using leading and lagging indicators
Strengthen fraud referrals, subrogation, salvage, deductible, and aggregate tracking
Promote timely, clear, empathetic, and brand-consistent customer and broker communications
Partner with Underwriting, Actuarial, Legal, Compliance, Finance, Reinsurance, Distribution, and Technology

Requirements

What you’ll need

Bachelor’s degree in insurance, risk management, business, finance, law, or equivalent experience
10+ years of progressively responsible P&C claims experience, including significant experience in commercial or specialty casualty and/or property claims
5+ years of people leadership, program management, or delegated claims oversight experience within an insurance carrier, TPA, MGA/MGU, or comparable organization
Substantial experience with specialty products such as commercial general liability, commercial auto, property, professional liability, excess casualty, occupational accident, or other program business is preferred
Demonstrated experience managing complex and high-severity claims, litigation, reserves, coverage issues, audit programs, regulatory matters, and external claim partners
Working knowledge of claims data, dashboards, financial metrics, system integrations, and technology-enabled process improvement
Experience using claims platforms, business intelligence tools, and structured performance measures to drive operational decisions
Relevant insurance designations such as CPCU, AIC, SCLA, ARM, or equivalent preferred
Ability to travel for partner due diligence, governance reviews, partner onboarding, business meetings and employee activities
Advanced knowledge of Microsoft Office tools – Outlook, Excel, Word and PowerPoint
Ability to work in a fast-paced environment and adaptable

Benefits

Comp & perks

Competitive compensation package
Generous 401K employer match
Employee Stock Purchase plan with employer matching
Generous Paid Time Off
Health, dental and vision benefits
Wellness programs supporting physical, mental and financial wellbeing
Tuition reimbursement
Industry-related certifications and professional training
Dynamic, ambitious, fun and exciting work environment
Matching donation program
Volunteer opportunities
Employee-driven corporate giving program