Senior Claims Specialist, Auto Material Damage

Crum & Forster

. Manage an assigned inventory of claims arising primarily from Personal Lines Auto, Garage keepers Liability, and Commercial Auto Liability policies .

Posted 9/21/2026full-timeRemote • Hawaii • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing auto material damage claims, including total loss handling, while ensuring compliance with company Best Practices and providing superior customer service. Proficient in evaluating claims, maintaining timely documentation, and effectively communicating with stakeholders at all levels.

Highest-signal resume keywords

Auto Material Damage Claims ManagementHawaii Adjuster LicenseClaims Investigation and EvaluationMicrosoft Office ProficiencyCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims HandlingInvestigation TechniquesClaims EvaluationTotal Loss HandlingDocumentation Management

Soft Skills

Verbal CommunicationWritten CommunicationInterpersonal Skills

Certifications & Qualifications

Hawaii Adjuster License

Industry Keywords

Personal Lines AutoGarage Keepers LiabilityCommercial Auto LiabilityRisk Management ControlsClaims Best Practices

About the role

Key responsibilities & impact

Manage an assigned inventory of claims arising primarily from Personal Lines Auto, Garage keepers Liability, and Commercial Auto Liability policies
Receive claims assignments and verify and determine applicability of coverage
Determine the method and extent of investigation for each claim according to company Best Practices
Review and manage outstanding files for adequacy and timeliness of investigation, evaluation and reserve
Maintain a timely diary for each case
Evaluate and adjust claims within the adjuster's authority level
Report technical matters directly to supervisor and management
Evaluate and manage auto material damage claims, including total loss handling
Determine future course of handling and proper method of disposition
Consult with the claim manager on claims requiring assistance or exceeding assigned authority
Assess recovery potential and develop information required to pursue recovery
Participate in quarterly claim reviews
Follow claim handling requirements for special handling accounts
Equitably and promptly adjust and manage assigned claims through disposition in accordance with Best Practices
Provide superior customer service to agents, insureds, and others during the claims handling process

Requirements

What you’ll need

Three plus years of experience handling auto material damage claims
A current Hawaii adjuster license is required
Excellent verbal and written communication skills
Ability to communicate effectively with employees at all levels of the organization
Proficiency in Microsoft Office applications
Ability to follow departmental policies, procedures, and authority levels in support of C&F’s risk management controls
A college degree is preferred
Insurance designations or related coursework are a plus

Benefits

Comp & perks

Competitive compensation package
Generous 401K employer match
Employee Stock Purchase plan with employer matching
Generous Paid Time Off
Excellent benefits including health, dental and vision coverage
Wellness programs focused on physical, mental and financial wellbeing
Tuition reimbursement
Industry-related certifications and professional training
Dynamic, ambitious, fun and exciting work environment
Matching donation program
Volunteer opportunities
Employee-driven corporate giving program
Special accommodations and inclusive, diverse workplace commitment