Senior Claims Specialist, Construction Defect

Crum & Forster

. Receive claim assignments and verify and determine coverage applicability .

Posted 10/1/2026full-timeRemote • New Jersey • United StatesSenior💰 $58,700 - $110,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in evaluating and managing Construction Defect claims, ensuring compliance with company Best Practices while providing superior customer service. Proficient in interpreting complex coverage issues and communicating effectively across all organizational levels.

Highest-signal resume keywords

Construction Defect Claims ManagementClaims Evaluation and AdjustmentExcellent Verbal and Written CommunicationInsurance DesignationMicrosoft Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationCoverage InterpretationRisk AssessmentClaims DispositionLitigated Claims Management

Soft Skills

Customer ServiceCommunication with All Levels

Certifications & Qualifications

State LicensesInsurance-Related Courses

Industry Keywords

Claims ManagementCoverage ApplicabilityReservation of Rights LettersTender IssuesRecovery Potential

About the role

Key responsibilities & impact

Receive claim assignments and verify and determine coverage applicability
Interpret complex coverage issues
Write reservation of rights and declination of coverage letters
Determine the method and extent of investigation for each claim
Review and manage claim files for adequate and timely investigation, evaluation, and reserves
Maintain a timely diary for each claim
Evaluate and adjust claims within authority level
Report technical matters to supervisors or management
Evaluate and manage litigated claims
Determine future handling and disposition of claims
Consult with managers, directors, or the Coverage unit on claims requiring assistance or exceeding authority
Assess risk transfer potential and address tender issues
Assess recovery potential and pursue recovery
Manage assigned claims through prompt and equitable disposition according to company Best Practices
Provide superior customer service to agents, insureds, and others

Requirements

What you’ll need

3+ years of Construction Defect claims or similar legal experience
Bachelor’s degree is required or equivalent experience
Insurance designation and/or insurance-related courses are a plus
Obtain and maintain required state licenses
Excellent verbal and written communication skills
Ability to communicate with all levels within the organization
Working knowledge of Microsoft Office suite
Occasional travel required

Benefits

Comp & perks

Competitive compensation package
Generous 401K employer match
Employee Stock Purchase plan with employer matching
Generous Paid Time Off
Health, dental and vision benefits
Wellness programs focused on physical, mental and financial wellbeing
Tuition reimbursement
Industry-related certifications
Professional training
Matching donation program
Volunteer opportunities
Employee-driven corporate giving program
Special accommodations for applicants who require them