Sales Support Associate

Crump Roofing

. Provide product and carrier information to producer groups and internal staff .

Posted 9/23/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong product and financial knowledge in the insurance industry, with proficiency in CRM systems and Microsoft Office. Capable of providing excellent customer service and effective communication while managing multiple tasks in a fast-paced environment.

Highest-signal resume keywords

Product KnowledgeCustomer ServiceCRM System ProficiencyMicrosoft Office ProficiencyInsurance Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product KnowledgeFinancial KnowledgeCRM System ProficiencyIllustration DevelopmentWindows Environment Experience

Soft Skills

Effective CommunicationTime ManagementProblem AnalysisTeam CollaborationSelf-Directed Work

Industry Keywords

Insurance IndustrySales ProcessesCompetitive MarketsIllustration WorkflowsService-Level Agreements

About the role

Key responsibilities & impact

Provide product and carrier information to producer groups and internal staff
Maintain detailed product and financial knowledge on all carriers
Develop working knowledge of internal and carrier software packages
Run appropriate illustrations based on the competitive life insurance environment
Provide producers with illustrations and other marketing materials
Proactively follow up on presale activity
Document requested illustrations for sales follow-up using a CRM system
Participate in internal and carrier training on competitive markets, products, and industry trends
Maintain departmental illustration workflows and service-level agreements for phone and illustration turnaround times

Requirements

What you’ll need

Effective interpersonal and written communication skills
Ability to provide excellent customer service to internal and external customers
Effective time management skills
Ability to prioritize and accomplish multiple tasks simultaneously
Ability to work independently and in a team environment
Ability to work in a self-directed fashion
Experience with PCs in a Windows environment
Proficiency in Microsoft Office software products
Ability to analyze problems and develop solutions
Ability to communicate with individuals at all levels of the organization
Bachelor's degree or equivalent education, training and work-related experience
Excellent telephone etiquette skills
Maturity, competitiveness, and a good work ethic
Preferred: knowledge of the insurance industry, products, and sales processes
Successful completion of background screening is required as a condition of employment

Benefits

Comp & perks

PTO
Medical insurance
Dental insurance
Vision insurance
Retirement savings
Disability insurance
Life insurance