Application Support Engineer

Crypto.com

. Provide L2/L3 support for the firm’s cryptocurrency trading business .

Posted 10/15/2026full-timeRemote • CanadaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in L2/L3 support for cryptocurrency trading systems, with a strong focus on incident resolution, process optimization, and adherence to ITIL best practices. Proficient in UNIX commands, SQL, and scripting, with experience in monitoring tools and cloud technologies.

Highest-signal resume keywords

L2/L3 SupportUNIX CommandsSQLFIX Protocol SupportITIL Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Bash ScriptingPython ScriptingLinux SystemsJava-Based SystemsIncident HandlingTroubleshootingProcess ManagementApplication SupportAPI SupportNetwork Connectivity

Soft Skills

Excellent Communication SkillsAbility to Work Under PressureAttention to DetailSelf-StarterCollaboration

Tools & Technologies

GrafanaPrometheusControl-MITRS GeneosDynatraceCloud TechnologyDevOps Utilities

Certifications & Qualifications

ITIL Certification

Industry Keywords

Cryptocurrency TradingBankingFinancial ServicesTrading SystemsEquitiesDerivativesFX

Tech Stack

Tools & technologies

CloudGrafanaJavaLinuxPrometheusPythonSQLUnix

About the role

Key responsibilities & impact

Provide L2/L3 support for the firm’s cryptocurrency trading business
Provide technical support to Sales, business users, institutional customers, and retail customers, focusing on application support, API support, and network connectivity
Identify and resolve production incidents with end-to-end ownership
Collaborate with technical and business support teams and escalate and resolve incidents in a timely manner
Own release activities, participate in audit reviews, and execute business continuity planning exercises
Ensure process management meets ITIL best-practice standards, SLAs, and client expectations
Monitor and automate application and infrastructure alerts to maintain system stability and uptime
Maintain knowledge repositories and standard operating procedure documentation
Identify improvements, optimize processes, automate manual tasks, and improve service levels

Requirements

What you’ll need

2+ years of production support experience, preferably within the Banking or Financial Service industry
Experience with UNIX commands for debugging, SQL, and Bash/Python scripting
Previous experience supporting FIX protocol and APIs is required
Strong technical understanding of Linux/Java-based systems
Exposure to Cloud Technology and DevOps utilities
Knowledge of monitoring, visualization, and scheduling tools such as Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace, or similar utilities
Service-oriented with strong incident handling and troubleshooting skills
ITIL certification preferred
Excellent written and verbal communication skills in English
Experience supporting Trading Systems (OMS/EMS) with exposure to Equities, Derivatives, FX, or Cryptocurrency Trading domains
Ability to work under high pressure, handle multiple priorities, meet demanding deadlines, and maintain attention to detail
Self-starter able to quickly learn new concepts, business areas, and technologies
Open to shift work and weekend support